2 of 2 Smartcard Jobs in the East of England

Job summary Monday 2pm-8pm & Friday 12.45pm-6.45pm (12hours + Cover) We are looking for additional roles to help support our reception and triage hub. An excellent opportunity to work in a very friendly, busy ...

sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation … escalate complex problems appropriately. Provide basic support for Mail, clinical systems, end-user computing, and user onboarding/offboarding. Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support. Maintain asset and CMDB records remotely, and provide cover for SACM staff when required. Identify and escalate potential Major ...