Digital Service Asset and Configuration Management Officer
- Hiring Organisation
- East of England Ambulance Service
- Location
- Norwich, Chelmsford, United Kingdom
- Employment Type
- Permanent
- Salary
- £27485.00 - £30162.00 a year
Prepare and distribute devices with basic user guidance Use spreadsheets and databases for reporting and tracking Respond to user requests (e.g. passwords, Registration Authority (smartcard) tasks, patches) Manage reception/telephony duties and escalate where needed Update multiple databases with additions and changes to configuration items Update tickets … efficiently. Provide operational cover to the Digital Service Desk during planned or unplanned absences, contributing to continuity of front-line support. Support users with Smartcard queries, minor digital access issues, or equipment status checks during collaborative working with the Service Desk. Working Conditions and Additional Information The post holder will ...