Service Delivery Manager
- Hiring Organisation
- Sanderson Recruitment
- Location
- West Malling, Kent, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £682 per day
management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience in IT Service Delivery Management across the full service lifecycle. Strong understanding of service management principles and operational governance. Experience managing … activities. Ability to analyse complex issues and implement practical solutions. Experience producing and presenting service performance reports to senior stakeholders. Excellent stakeholder management and communication skills. Experience working with third-party suppliers and managed service providers. Strong focus on customer service, continuous improvement and operational excellence. Desirable ITIL Foundation ...