Help Desk Manager
- Location
- Leeds, England, United Kingdom
design and building of new services Conduct performance evaluations and mentor those with less experience Develop training programs to develop and refine the skills of the service desk team Facilitate regular service desk team meetings and service board reviews Document internal processes and procedures related to duties and responsibilities … month time span Skill in planning and preparing written communications Skill in leading people and getting results with a strong customer orientation Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Ability to multi-task and adapt to changes quickly Ability to work ...