IT Incident Analyst x 6
- Hiring Organisation
- Adecco
- Location
- Inverness, Highlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £32000/annum + perm benefits
managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout the incident lifecycle. Key Responsibilities Monitor alerts, events, and incidents, assessing impact and ensuring appropriate action is taken. Coordinate with technical teams … Incident Management, Event Monitoring, and escalation processes. Ability to assess priorities, make decisions under pressure, and coordinate responses to critical incidents. Excellent stakeholder communication and relationship management skills. Strong analytical and problem-solving abilities. Experience using ticketing systems, monitoring tools, and Microsoft Office applications. ...