Customer Support Executive JBLE1 NI
- Hiring Organisation
- SalesNet
- Location
- Holywood, Co. Down, UK
root causes Co-ordinate with engineering, product, and success teams to drive resolution of complex or recurring issues Co-ordinate with success managers on communication with clients for more complex issues. Identify patterns in recurring issues and work with product and engineering teams to address root causes and reduce ticket … application support, or software helpdesk role Strong analytical and problem-solving skills, with the ability to diagnose issues methodically Clear and professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable ...