3rd Line Technical Support - MSP
- Hiring Organisation
- Planet Recruitment
- Location
- Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £40000 - £50000/annum
actions are documented. Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate … managing vendor/third-party technical escalations. Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation. Strong communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders. Ability to manage competing priorities and work ...