2nd Line Engineer
- Hiring Organisation
- Nextech Group Limited
- Location
- Oxford, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
requests, incidents, and routine IT administration tasks. Perform system maintenance and monitoring activities. Take ownership of support tickets through to resolution, ensuring excellent customer communication throughout. Escalate complex issues where appropriate while maintaining accountability for progress. Liaise with third-party vendors and service providers when required. Produce technical reports … within an MSP environment. Strong troubleshooting and problem-solving skills. Experience supporting Microsoft Windows desktop environments. Knowledge of Microsoft 365 and Office applications. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Professional and customer-focused approach. Self-motivated with ...