Duty Manager- Incident Shift Lead
- Hiring Organisation
- Capgemini
- Location
- Highland, United Kingdom
- Employment Type
- Full Time
part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Experience in a Shift Lead, Team Lead, Major Incident, Service Desk, Technical Operations or similar operational leadership role. Strong knowledge of IT service … live service environment. Ability to assess risk, impact and priority, make sound decisions and remain effective under pressure during service-impacting events. Excellent communication and stakeholder management skills, with the ability to provide clear updates, briefings, reports and handovers. Strong analytical and problem-solving skills, combined with good ...