Service Desk Analyst
- Hiring Organisation
- Sheffield Health Partnership University NHS Foundation Trust
- Location
- North Sheffield, S6 1LX, United Kingdom
- Salary
- £25760.00 to £27476.00
where required with third parties. To follow and promote Service Desk processes including the incident management and service request procedures. To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions. Main duties … GCSE Maths Desirable ITIL Knowledge Essential Knowledge of PC components and hardware peripherals including the ability to upgrade, repair and implement new peripherals. Excellent communication and customer service skills Excellent interpersonal skills and telephone manner Excellent problem solving and analytical skills. Ability to learn to use new computer ...