2 of 2 Software Support Analyst Jobs in the East of England

My client is a market leading independent software vendor with years of trading history who services very specific parts of the public sector. Their software is modular, allowing clients to choose to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex, and customers require high … levels of service and general software support. The company is looking to expand its Software Support team by appointing a senior software support specialist to aid in delivering this service and helping support the overall team function, while standing in for the department head when he is unavailable. Responsibilities: Assessing customer problems and accurately … prioritizing any follow-up actions, including coordination with the 2nd Line Support, Functional or Technical experts. Answering specific queries regarding the functionality of the products and how they may be used to fulfill particular objectives. Maintaining customer databases, including User Administration, User Permissions Updates, and allocation of Licenses. Assisting with the Quality Assurance testing of software before release More ❯

My client is a market leading independent software vendor with years of trading history who services very specific parts of the public sector. Their software is modular, allowing clients to choose to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex, and customers require high … levels of service and general software support. The company is looking to expand its Software Support team by appointing a senior software support specialist to aid in delivering this service and helping support the overall team function, while standing in for the department head when he is unavailable. Responsibilities: Assessing customer problems and accurately … prioritizing any follow-up actions, including coordination with the 2nd Line Support, Functional or Technical experts. Answering specific queries regarding the functionality of the products and how they may be used to fulfill particular objectives. Maintaining customer databases, including User Administration, User Permissions Updates, and allocation of Licenses. Assisting with the Quality Assurance testing of software before release More ❯