11 of 11 Software Support Analyst Jobs in the UK

Join to apply for the Software Support Analyst role at Opplæringskontoret for Offshore fag . Key Tasks: Monitor components such as web servers, application servers, log files, disk space, and MS-SQL databases. Serve as a point of escalation for all application-related issues. Work as part of a second-line support team, managing incident resolution … and tuning performance. Work with cloud and container technologies such as Kubernetes. Design, develop, test, and deploy Tableau dashboards. Create reports using PowerShell, JavaScript, HTML, and SQL. Provide daily support for COTS and web-based applications, focusing on problem-solving. Maintain a strong customer focus, understanding internal and external client needs. Key Skills: Understanding of ITIL processes, incident, change … Strong background in database technology, SQL querying, stored procedures, views, functions, and SQL jobs. Experience applying ITIL processes for application support. Desirables: Previous experience in a 2nd Line Application Support role. ITIL v3/4 Foundation certification. Tableau certification is desirable. Note: Candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security More ❯

Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and … the ability to learn quickly on the job are the most important features of this vacancy. Position Overview Provide remote technical assistance to existing customers regarding bespoke business management software systems Basic SQL Database Administration Provide some on-site technical assistance and training to existing customers Desktop PC & Server installation, configuration and diagnosis as required Client, server and network … security management Multi-site LAN, WAN, and VoIP configuration and support Provide technical support to existing customers in use of a bespoke eCommerce platform Position Requirements Driving License & Car – ESSENTIAL Ability to learn & adapt quickly Good communication and customer service skills Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage Bright, driven and energetic with More ❯

Level 3 Digital Support Technician Company: VISAV Limited Office Address: Sherwood Business Centre, 616a-620a Mansfield Road, Nottingham, NG5 2GA Working hours: Monday to Friday, 09:00-17:00 Salary: £7.80 per hour not including lunches £15,210 PA Please contact SeanHove@bpp.com or call 01133 500 333 About the company: VISAV is a small software solutions company … developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst. Brief job description: As a Software Support Analyst … development team in order for fixes to be implemented. Your duties and responsibilities in this role will consist of: Help-desk duties Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure More ❯

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days … a week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention to detail. Strong verbal and written communication skills. Desirable Experience: Previous experience testing software applications. Knowledge of .NET or working within a .NET-based environment. More ❯

Come and join our growing software support team, conveniently located in Darwen (near Blackburn), just off the M65 near Darwen Services (Junction 4). Our modern office space provides a comfortable and safe working environment for our staff. To support our in-house software, specifically developed for the wholesale industry, we are seeking a customer service … you will be doing: Answering calls and logging tickets as the first point of contact. Conducting basic investigations of tickets to ensure all necessary details are available for the Support team. Following up with clients as required. Administering call logs and maintaining high-quality call notes. Maintaining excellent communication with customers at all times. Liaising with support colleagues … once trained. What we would like from you: Extensive customer service experience, with excellent verbal and written communication skills. Understanding of ERP, Supply Chain Management, POS, and Stock Control software; basic troubleshooting of Windows systems is desirable but not essential as training is provided. Aptitude and enthusiasm for learning new skills. Resilience, flexibility, and the ability to think critically. More ❯

Job Overview A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such as software development and management. Part … of a small, and growing hardware & software solution company, the role is to support their in-house developed applications across a range of industries, primarily the food sector. You will work closely with implementation teams to create customer handovers and onboard them into the support system, as well as work with the software development team to … you will have intermediate SQL abilities. Excellent verbal and written communication is key, and a documented, organized approach to your work is also important to ensure customer details and support tickets are correctly documented. There is large potential for growth inside a dynamic and growing business, perfectly suited to a 2 nd to 3 rd line support technician More ❯

Lead Software Support Analyst Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding)Salary: £40,000 - £45,000Type: Full-time, Permanent VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to … manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment. Key Responsibilities: Lead and manage a small support team, ensuring effective day-to-day operations Oversee the timely resolution of software application issues, prioritising customer satisfaction Work closely with developers by carrying out technical support tasks … typically handled by the development team Manage and support CI/CD pipelines and related processes using Azure DevOps Maintain and troubleshoot SQL databases and related software components Collaborate with stakeholders to ensure smooth software deployment and operation Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes Provide mentorship and More ❯

My client is a market leading independent software vendor with years of trading history who services very specific parts of the public sector. Their software is modular, allowing clients to choose to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex, and customers require high … levels of service and general software support. The company is looking to expand its Software Support team by appointing a senior software support specialist to aid in delivering this service and helping support the overall team function, while standing in for the department head when he is unavailable. Responsibilities: Assessing customer problems and accurately … prioritizing any follow-up actions, including coordination with the 2nd Line Support, Functional or Technical experts. Answering specific queries regarding the functionality of the products and how they may be used to fulfill particular objectives. Maintaining customer databases, including User Administration, User Permissions Updates, and allocation of Licenses. Assisting with the Quality Assurance testing of software before release More ❯

My client is a market leading independent software vendor with years of trading history who services very specific parts of the public sector. Their software is modular, allowing clients to choose to use the software as either an end-to-end solution or as standalone applications. The software is broad and complex, and customers require high … levels of service and general software support. The company is looking to expand its Software Support team by appointing a senior software support specialist to aid in delivering this service and helping support the overall team function, while standing in for the department head when he is unavailable. Responsibilities: Assessing customer problems and accurately … prioritizing any follow-up actions, including coordination with the 2nd Line Support, Functional or Technical experts. Answering specific queries regarding the functionality of the products and how they may be used to fulfill particular objectives. Maintaining customer databases, including User Administration, User Permissions Updates, and allocation of Licenses. Assisting with the Quality Assurance testing of software before release More ❯

Lead Application Support Analyst Newport/Hybrid – One day a week on site Salary: £48,000 per annum VIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution … of software application issues. Duties for the Lead Application Support Analyst: Lead and manage a technical software team, fixing high level software application issues when required. Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews. Design, implement and maintain CI/CD pipelines for automated software … monitoring and auditing configurations regularly for discrepancies. Oversee change control processes, best practise and ensure proper documentation. Foster a culture of continuous improvement. Experience required for the Lead A Support Analyst: Previously led and managed software/application support teams. Hands on experience using (C#). Experience of leading a technical team, ensuring conformance to Agile More ❯

Lead Software Support Analyst All potential candidates should read through the following details of this job with care before making an application. Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding) Salary: £40,000 - £45,000 Type: Full-time, Permanent VIQU is partnering with a well-established public sector organisation to recruit … a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to manage a small team and oversee t Please click on the apply button to read the full job description More ❯