2 of 2 Software Support Analyst Jobs in the South East

Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and … the ability to learn quickly on the job are the most important features of this vacancy. Position Overview Provide remote technical assistance to existing customers regarding bespoke business management software systems Basic SQL Database Administration Provide some on-site technical assistance and training to existing customers Desktop PC & Server installation, configuration and diagnosis as required Client, server and network … security management Multi-site LAN, WAN, and VoIP configuration and support Provide technical support to existing customers in use of a bespoke eCommerce platform Position Requirements Driving License & Car – ESSENTIAL Ability to learn & adapt quickly Good communication and customer service skills Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage Bright, driven and energetic with More ❯

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days … a week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention to detail. Strong verbal and written communication skills. Desirable Experience: Previous experience testing software applications. Knowledge of .NET or working within a .NET-based environment. More ❯