Are you a SoftwareSupportAnalyst with a proven track record of working in C# environments? Seeking a new and rewarding challenge with a local business making an impact on a national scale? If so, read on. My client, a leading Software Solutions provider. They are … seeking a SoftwareSupportAnalyst to support web, mobile, and desktop applications. You’ll be the first point of contact for technical issues and manage the full life cycle of support. As a SoftwareSupportAnalyst, you will be responsible for troubleshooting and … resolving software issues, escalating when necessary. As part of a small and talented team, you will accurately log support calls with detailed steps and screenshots, maintain software installations, environments, and backups and assist with testing and facilitating new software releases. As a SoftwareSupportMore ❯
Senior System Analyst (Insurance SoftwareSupport) Location: Remote/Hybrid About the Role: Our client, a leading technology and services provider in the insurance sector, is seeking a dedicated Senior System Analyst to join their dynamic support team. As a pivotal member of the team … you will support various insurance software solutions implemented across the London Market, General, and Health insurance sectors. The role demands proficiency in SQL Server to ensure effective issue resolution and development of tailored functionalities as required by clients. Key Responsibilities: Provide support for clients’ existing configurations and … address day-to-day inquiries. Utilize analytical skills to debug and troubleshoot any configuration or systemic issues. Conduct triage and analysis of support requests while adhering to contracted Service Level Agreements (SLAs). Estimate and design solutions for insurance-related challenges. Gather and interpret client business requirements and document More ❯
Role Overview As a SoftwareSupportAnalyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once … every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations … effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership More ❯
Role Overview As a SoftwareSupportAnalyst, you will provide essential first-line support to a global customer base, addressing application and telecommunication issues through phone and case management systems. You will work in shift patterns ranging from 8am to 11pm, with later shifts occurring once … every six weeks as you gain more experience. Your role will involve ensuring compliance with IT support procedures and escalations, supporting the triage of support cases, and collaborating with senior IT support teams to resolve issues efficiently. Responsibilities Adhere to IT support procedures and manage escalations … effectively. Assist in the triage of support cases and collaborate with senior IT support teams to resolve issues. Document root cause failures of systems or processes, update relevant databases with critical information, and maintain a technical audit trail of completed work for management and engineering reference. Take ownership More ❯
log files, disk space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause … analysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support * Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks * Working on cloud … container technologies and Kubernetes * Design, development, testing and deployment of Tableau Dashboards * Report writing with tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of More ❯
