SoftwareSupportEngineer Cowes, Isle of Wight (Office-based) Approx £46k + bonus + healthcare + pension + 25 days holiday Permanent | 37 hours per week Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key … role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for. In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient … and secure. Key Responsibilities Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Fyre Global Limited
Senior SoftwareSupportEngineer CUAS/Radars/Sensor Systems Cambridge Are you a hands-on softwaresupportengineer who loves solving deep technical problems and becoming the go-to expert in your field? Maybe youve reached a point within Software Development where you fancy a bit of a change, but staying technical … a great opportunity to join a small, highly skilled engineering team working on radar and sensor data processing systems used across defence and CUAS applications Its not your typical softwaresupportengineer role youll be writing code, troubleshooting complex integrations, and working directly with other engineers who speak your language. Youll get to build long-term product … knowledge, technical depth, and genuine expertise in a niche but fascinating domain What youll be doing: Acting as a technical expert, supporting customers with complex software and system issues Writing and debugging code in C++ (and sometimes C#) to solve real engineering problems (dont worry specific C++ and C# experience isnt needed, as youll learn the products in the More ❯
Media SoftwareSupportEngineer (Cinema 4D) London to £55k Do you have experience of supporting Cinema 4D Animation and Modelling software? You could be progressing your career as a Media SoftwareSupportEngineer/Technician at a really cool media technology company that product large scale graphics and video content used by huge … global stars at live concerts and venues across the globe e.g. Adele, U2 and the 360 Sphere in Las Vegas. As a Media SoftwareSupportEngineer you will collaborate with the Technical Manager to ensure that all projects operate efficiently from a technology standpoint. Responsibilities will include: Maintaining DCC (Digital Content Creation) software and licensing on … to Friday. Please note you may occasionally need to travel to set up hardware at international sites/shows. About you: You have experience in a similar Media Technical Support role You have experience within a media, creative environment at a scaling or SME company You have experience with Cinema 4D ideally, will also consider Redshift, Thinkbox, Deadline and More ❯
Customer SoftwareSupportEngineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer SoftwareSupportEngineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information … technology applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and … ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical More ❯
Customer SoftwareSupportEngineer An established engineering and technology manufacturer based near Lewes, East Sussex , is seeking a Customer SoftwareSupportEngineer to join their expanding technical support team. This is a permanent, office-based role supporting clients across the UK and internationally with bespoke software systems used in transport and information … technology applications. Location: Lewes, East Sussex Salary: £38k Hours: Monday to Friday, full-time (office-based) The Role You’ll work within a small, specialist team providing software and database support to customers using in-house developed platforms. Responsibilities include assisting with technical enquiries, creating and maintaining databases, troubleshooting issues, and offering guidance via phone, email, Teams, and … ticketing systems. This is an excellent opportunity for a technically minded engineer who enjoys problem-solving, software configuration, and customer interaction. Key Responsibilities Provide first-line technical support on proprietary software applications. Create, test and maintain customer databases and media content. Manage technical queries and tickets using an internal system. Collaborate with engineering, sales, and technical More ❯
High Wycombe, Buckinghamshire, South East, United Kingdom
Platform Recruitment Limited
About the role We are partnering with a well-established and growing company in Buckinghamshire. They are looking for a talented IT Support & SoftwareEngineer to join their team. This is a hands-on role where you will work across IT support, software development, and system integration projects. Responsibilities General IT Support: - Set up … Windows PCs/laptops and install software for employees. - Provide training on company-wide software systems. - Liaise with external IT support for troubleshooting. - Maintain and upgrade company servers. - Set up NUCs and install software for customers. Internal Software (EMS): - Ongoing development and improvements. - Build and develop reports for departments. - Perform mass changes to system data … with optional family cover. - Life assurance: 3x annual salary after one years service. - Holiday leave: 25 days plus bank holidays, increasing with service. - Sick leave & other statutory leave: - Wellbeing support: - Mobile devices & office refreshments: - Referral scheme: - Eye care vouchers & training: If you feel like you have the above experiance to this position please apply with a copy of your More ❯
Senior SoftwareSupportEngineer – CUAS/Radars/Sensor Systems – Cambridge Are you a hands-on engineer who loves solving deep technical problems and becoming the go-to expert in your field? Maybe you’ve reached a point within Software Development where you fancy a bit of a change, but staying technical? This is a … great opportunity to join a small, highly skilled engineering team working on radar and sensor data processing systems used across defence and CUAS applications It’s not your typical “support” role – you’ll be writing code, troubleshooting complex integrations, and working directly with other engineers who speak your language. You’ll get to build long-term product knowledge, technical … depth, and genuine expertise in a niche but fascinating domain What you’ll be doing: Acting as a technical expert, supporting customers with complex software and system issues Writing and debugging code in C++ (and sometimes C#) to solve real engineering problems (don’t worry – specific C++ and C# experience isn’t needed, as you’ll learn the products More ❯
Employment Type: Permanent
Salary: £60000 - £75000/annum Bonus, Healthcare, Life Insurance
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Synetec
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
london, south east england, united kingdom Hybrid / WFH Options
Synetec
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Synetec
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Synetec
The Role We’re looking for a curious and ambitious engineer to join Synetec as an AI SupportEngineer . This is not your typical support role. You’ll combine hands-on software engineering with cutting-edge AI tools to deliver real impact for our clients. In this role, you’ll: Solve complex client challenges … speed up responses, and enhance user experiences. If you enjoy problem-solving, thrive in a fast-moving environment, and want to build AI expertise while shaping the future of support engineering, we’d love to hear from you. Responsibilities Deliver fast, high-quality technical support to clients via email, phone, or chat, following Support Desk protocols and … and fix bugs, improving product reliability and user satisfaction. Contribute to feature development using C#, Angular, and SQL, enhancing product performance and functionality. Leverage AI-powered tools to streamline support, automate repetitive tasks, and boost team efficiency. Create clear, reusable documentation for processes, common solutions, and product updates, enabling faster resolution and knowledge sharing. Build and maintain internal tools More ❯