Training and Change Manager (D365)
City of London, London, United Kingdom
Camino Search
project. This role is key to ensuring a smooth transition from legacy systems to D365, by preparing end users for new ways of working through effective communication, change planning, stakeholder engagement, and tailored training delivery. Key Responsibilities: Develop and execute the change management strategy and plan aligned to the D365 implementation roadmap. Conduct stakeholder analysis and manage … stakeholder engagement throughout the project lifecycle. Create and deliver a comprehensive training plan, ensuring all users receive role-based and system-specific training tailored to their needs. Develop training materials including e-learning modules, user guides, quick reference cards, and process walkthroughs using tools such as ClickLearn, Visio, or similar. Plan and manage training sessions (online and in-person … Operations). Strong understanding of change management methodologies (e.g. ADKAR, Prosci, Kotter). Experience designing and delivering training programmes in a multi-country or multi-entity organisation. Skilled in stakeholder management, communication, and user engagement. Familiarity with tools like Jira, Azure DevOps, ClickLearn, Visio, or other documentation and tracking tools. Excellent verbal and written communication skills. Ability to work More ❯
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