Information Technology Project Coordinator
Accrington, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
World Options Ltd
and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards … of API concepts, and awareness of UX/UI best practices. Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. Highly analytical mindset with a strong ability to clearly link technology initiatives to key More ❯
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