IT Service Manager
- Hiring Organisation
- Gold Group
- Location
- Coventry, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum + Benefits
Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. Set clear ...