Head of Support Services
- Hiring Organisation
- Microlise
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £75,000
Embed a true customer-first culture across all service teams Turn Voice of the Customer insights into tangible improvements Lead end-to-end service management (Incident, Problem, Change & Major Incident) Ensure SLA compliance, performance transparency, and robust reporting Oversee service continuity, resilience, and risk management Embed consistent, scalable … support Ensure seamless transition from delivery into BAU support Provide insight into cost-to-serve, service risk, and improvement opportunities Drive optimisation of service management platforms and tools What were looking for Proven leadership of large-scale customer service/service operations Strong track record delivering service transformation ...