Operations Specialist - Cables & Connectivity
- Location
- Nottingham, England, United Kingdom
performance, customer escalations and cross functional coordination, ensuring stable fulfilment, strong customer experience and scalable growth. This role removes operational firefighting from Sales, Product Management, Purchasing and senior management by establishing clear ownership, controls, processes and improvement plans. Once stability is achieved, the focus shifts to continuous improvement … actions. Ensure operational performance supports commercial goals (revenue, GP, retention, growth). Establish and enforce operational standards across all relevant teams. Customer Experience & Escalation Management Own resolution of customer operational escalations. Work directly with key customers to understand operational requirements and improve service. Identify recurring issues and convert customer ...