This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with … leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in … Detail-oriented, analytical, and highly confidential. Proficient in Microsoft Office applications. Strong problem-solving skills with the ability to work independently and collaboratively. Desired Skills and Experience Client Relationship Management Service Delivery Management Customer Experience (CX) Account ManagementStakeholderManagement Customer Success Technical Infrastructure Data Centre Operations Problem Solving Communication Skills Order Management Contract More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholdermanagement, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & StakeholderManagement Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯
Essex/South East London border. Role for a seasoned Project Manager with IT Infrastructure experience and are someone who thrives on turning ideas into delivery. Must excel at stakeholdermanagement and have the confidence to represent live projects at every level of the business. We’re looking for a dynamic IT Project Manager ideally with Service Now … technology and business-facing projects across regions including Europe, the Middle East, and Australia. What you’ll bring: Proven track record delivering IT change projects end-to-end Strong stakeholdermanagement – able to build trust, influence, and accurately represent project status Financial, risk, and issue management expertise Agile and Waterfall delivery knowledge The confidence to communicate complex … role demands someone who can balance technical detail with business impact, ensuring projects deliver real value while engaging stakeholders with clarity and confidence. Experience of Service Now Project Portfolio Management ideally required. Solid Stakeholder Managemet up to C level is a must be demonstrated. If you’re proactive, pragmatic, and passionate about driving results, we’d love to More ❯
Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications More ❯
Change, TT Club Direct Reports: N/A Thomas Miller & TT Club TT Club is the international transport and logistics industry’s leading provider of insurance and related risk management services. TT Club is managed by Thomas Miller, an independent and international provider of insurance, professional and investment services. The team It’s an exciting period of change at … experts. The team provides support to TT Club, across a range of capabilities such as operating models (functional), service model (member facing), complex transformation programmes, business analysis and change management (including analysis, training, communications and BAU change). The team are working in a fast paced environment, to deliver a significant amount of change over the next five years. … finance, front-office etc) to ensure the realisation of our strategic objectives Utilise waterfall and agile delivery methods. Collaborate with business and programme teams to shape and influence priorities, stakeholdermanagement, design governance, and TOM implementation activities. Responsibilities Of The Role As an Analyst in the Transformation Team, you will be expected to: Support the delivery of projects More ❯
negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk across the IT outsourcing ecosystem Create comprehensive commercial frameworks and pricing models that drive cost efficiency while maintaining quality standards Collaborate with … contract reviews and renewal processes, identifying opportunities for consolidation or renegotiation Develop risk mitigation strategies for vendor relationships, including contingency planning and exit strategies Qualifications: Demonstrable experience in commercial management, vendor negotiations, or procurement, with specific focus on IT outsourcing and offshoring Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and …/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to influence at all levels of an organization Excellent analytical capabilities with strong financial acumen and attention to detail Outstanding More ❯
slough, south east england, united kingdom Hybrid / WFH Options
McCabe & Barton
Operating Models across UK and APAC regions to increase scale and efficiency. The person we are looking for will have a strong track record working in financial services OR management consulting maximizing value by developing and facilitating initiative approaches, including benefits realization, governance structures, change management, ideally working a central business change or transformation function. RESPONSIBILITES Process Re … team by providing clear messages to team without ambiguity and identifies communication barriers within the team Maintains team morale by reinforcing positive work environment and recognizes others' accomplishments Change Management Builds a change management strategy and plan as part of the delivery of an effort. Work with the Senior Management if additional change management expertise is … required for the effort to ensure highly impactful change efforts With support from Change Management practitioners, demonstrates ability to gain proficiency in applying and executing innovative change management techniques Develops and executes upon communication/content development strategy to effectively engage and inform stakeholder groups. Able to identify appropriate and most connective communication channels to engage the More ❯
value cases into stories that ship. Work shoulder-to-shoulder with Enterprise Architecture and Data/Integration leads to land AI-ready, integration-safe delivery. You will need excellent stakeholdermanagement and engagement abilities. Reduced integration lead time and defect leakage Higher adoption of released capabilities (self-serve dashboards, workflows) Faster cycle time from discovery to release, with … clean UAT pass rates Documented data quality and lineage improvements tied to decisions Stakeholder interviews, workshops, and as-is/to-be process mapping with clear value hypotheses. Write high-quality epics, user stories, and acceptance criteria; maintain a transparent backlog and sprint flow (Jira/ADO). Define integration readiness (contracts, data classes, non-functionals) and partner with … more: Workday, SAP SuccessFactors, Oracle HCM , plus Payroll exposure. Proven track record translating fuzzy asks into clear stories/ACs that teams can build and test. Strong facilitation and stakeholdermanagement; comfortable arbitrating scope vs. value. Working knowledge of APIs/ETL/iPaaS , data contracts, and data lineage; SQL or BI. Experience with UAT orchestration, non-functional More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
engineering, or technical sales Solid understanding of smart building technologies and IoT solutions Comfortable preparing technical proposals and tenders Strong attention to detail and commercial awareness Excellent communication and stakeholdermanagement skills Experience in Tridium-based systems is highly desirable Self-motivated with the ability to manage your own diary Willingness to travel across the UK as needed … process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Senior Business Analyst/Process Mapping/Requirements Gathering/StakeholderManagement/CRM Transformation/ERP/B2B/Hybrid Working/Change Management JBRP1_UKTJ More ❯
delivering migration, cutover, and decommissioning. Someone who can bring analytics visualisation (Power BI/Tableau) and semantic modelling, working familiarity with Workday, SAP SuccessFactors, and Oracle HCM, and strong stakeholdermanagement with high-grade documentation and decision papers. Candidates who cannot evidence all of the above in their resumes will not be considered! THE ROLE: You will own … delivery across migration, cutover, and decommissioning . Experience with analytics visualisation (Power BI/Tableau) and semantic modelling. Familiarity with Workday/SAP SuccessFactors/Oracle HCM ecosystems. Strong stakeholdermanagement; clear documentation and decision papers. Nice to have iPaaS/MDM tooling; process mining/IDP exposure. Agent lifecycle/orchestration concepts and ML readiness. More ❯
compute, hypervisor, O/S, and storage environments. Technical background in one or more of the above domains. Proven experience driving multi-geography teams with competing priorities. Excellent risk management, stakeholdermanagement, and communication skills. Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £500 per day (Inside IR35) Location: Hybird (London -Spitalfields) Start More ❯
charge of delivering high-impact, global initiatives within our client’s large and complex professional services organisation, backed by the momentum of private equity investment. This role requires exceptional stakeholdermanagement skills, the ability to navigate matrix structures, and proven expertise in delivering cross-border projects that involve multiple business units, service lines, and geographies. The successful candidate … value to the business. Key Responsibilities Lead the end-to-end delivery of global projects across multiple regions, time zones, and cultures. Develop clear project charters, governance structures, and stakeholder engagement plans. Coordinate with senior partners, functional leaders, and cross-border teams to align objectives and secure buy-in. Manage complex interdependencies between business units, functions, and technology teams. … Drive effective risk management, change management, and issue resolution on a global scale. Prepare and deliver executive-level reports and updates to steering committees and leadership boards. Ensure compliance with firmwide policies, regulatory requirements, and client expectations. Promote consistency in project delivery through best practices, tools, and methodologies. Mentor junior project managers and contribute to the maturity of More ❯
of career development Significant impact on business strategy through data-driven insights Part of a strong, mutually supportive team in a non-hierarchical structure Key Responsibilities Solution Design & Project Management Lead as a Databricks technical expert, driving process improvement and automation Partner with business domain expert to understand their data requirements and design fit-for-purpose data products to … intelligence function Expert-level: Databricks, Python, SQL, Excel, JavaScript Advanced Excel skills including macro development Experience with Qlik or similar BI platforms Proven track record in cross-team project management Passion for technology and automation Highly Valued: Investment Management exposure Senior stakeholdermanagement experience AI technologies experience Power BI knowledge Outsource provider management Ready to More ❯
business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholdermanagement, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in … experience in similar role Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems Experience with working with international cross-functional teams Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling) Experience in documenting functional requirements … High energy and ability to work effectively under pressure and tight deadlines Ability to manage multiple workstreams while ensuring high-quality deliverables Excellent understanding of SDLC Experience with ticketing management software such as Jira, DevOps, etc. Working experience in requirements elicitation, documentation, and project management Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO More ❯
+ pension + profit-related bonus A well-known UK fashion retailer is hiring a Data Manager to lead their data service function. This role will own service management for their enterprise data platform, ensuring stability, cost efficiency, and continuous improvement while mentoring a team of analysts and engineers. ROLE AND RESPONSIBILITIES Manage and develop a team of … BI Analysts, Data Analysts, Engineers) Own SLAs, incident/problem/change management, and continuous service improvement Lead platform operations: upgrades, patching, compliance, and service continuity Drive FinOps processes — monitor and optimise cloud/platform spend Collaborate with engineering leads on deployment pipelines and platform automation Shape the future of the platform as it grows in scale and complexity … across functions SKILLS AND EXPERIENCE Strong SQL , Power BI , Azure experience Knowledge of Databricks (essential) Business Objects (desirable) Experience managing SLAs, suppliers, and FinOps processes Proven leadership and people management skills Stakeholdermanagement and business engagement experience Background in enterprise - level data environments (5+ years) Familiarity with ITIL/service frameworks preferred Passion for data and continuous More ❯
slough, south east england, united kingdom Hybrid / WFH Options
SS&C Technologies
Get To Do: You will be heading the following fundamental areas: Product ops strategy Define and execute the Product Ops vision, strategy, and roadmap in alignment with our Product Management function, ensuring a strong connection to business goals and client needs. Identify and prioritise opportunities to improve team performance and user experience, creating the conditions for market-leading solutions. … in real user and market needs. Create and maintain a structured insights library and feedback hub, enabling teams to access and act on validated insights quickly. Tool optimisation and management Assess and present business cases for investment in tools and platforms that improve efficiency and quality of delivery. Ensure all tools and vendor solutions meet compliance, security, and accessibility … requirements, working closely with Legal, Risk, and IT teams. Drive adoption and best use of product management, collaboration, and analytics tools. Communication & stakeholder enablement Educate Product, UX/UI, Engineering, Data, and Research teams on the product lifecycle operating model. Partner with Delivery Leads, Client Relationship Managers, and other business leaders to ensure visibility of how we serve More ❯
for mergers, acquisitions, or divestitures, ensuring delivery of synergy targets. Oversee cross-functional transformation programs spanning operations, finance, technology, HR, and customer-facing functions. Establish and manage the Transformation Management Office (TMO) or Integration Management Office (IMO) as required. Stakeholder Engagement & Communication Serve as a trusted advisor to executives, boards, and external stakeholders. Drive effective communication strategies … to ensure alignment across global teams. Manage stakeholder expectations, addressing risks and resolving conflicts proactively. Governance, Risk & Performance Management Define governance frameworks, KPIs, and success metrics to measure progress and ensure accountability. Identify and mitigate risks associated with complex integrations and transformations. Ensure compliance with regulatory, financial, and organizational standards throughout the change journey. People & Culture Lead cultural … environments. Demonstrated success in M&A integration, enterprise transformation, or digital modernization initiatives. Strong track record of strategic program delivery, driving cost efficiencies, operational improvements, and cultural alignment. Exceptional stakeholdermanagement skills with the ability to influence and inspire executive leadership and global teams. Strong financial and commercial acumen; ability to translate strategy into execution with measurable outcomes. More ❯
slough, south east england, united kingdom Hybrid / WFH Options
EML
Compliance – narrowly focussed specific functions or areas, providing deep subject matter expertise, framework design and execution support and standardisation across the group in the areas of Regulatory Compliance, Risk Management and Strategy, Testing and Assurance, Regulatory Engagement and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Regulatory Engagement is a global specialist role, operating and coordinating across multiple … and banking partners across multiple jurisdictions. Reporting to the Global Head of Regulatory Compliance, this role will act as the central coordination point for regulatory engagements, communications, and relationship management, ensuring a consistent, transparent and professional approach across the business. What You’ll Do Regulatory Engagement Leadership Lead preparation of materials (e.g. briefings, presentations) for regulatory interactions and support … Country Risk & Compliance during these engagements. Lead regulatory correspondence management including tracking, filing, and response coordination across all regions ;maintain centralised records of all regulatory communication, feedback, and outcomes, ensuring timely responses and follow-ups. Support license applications and variation/renewal processes across global jurisdictions, working closely with Legal and local teams; maintain global license registers and monitor More ❯
the Project Manager will also contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure Own integrated project plans, deliverables … and milestones across workstreams Governance & StakeholderManagement Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource … plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Risk & Issue Management Proactively manage risks and issues using structured RAID processes Escalate critical items and drive resolution with appropriate governance Maintain alignment with program objectives and business case Quality & Delivery Assurance Ensure delivery More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Cardaq UK
cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end … and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools … automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs More ❯
projects. You’ll be responsible for establishing and scaling PMO capabilities, ensuring alignment with business goals, and driving operational excellence across the organization. The position combines strong leadership, program management expertise, and deep understanding of the ServiceNow ecosystem. Key Responsibilities Strategic Leadership & Governance Develop and maintain the PMO vision, strategy, and operating model for ServiceNow programs. Maintain and enhance … Monitor portfolio performance and provide data-driven insights to support strategic decisions Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. … Prioritize and sequence initiatives based on business value, risk, and dependencies. Lead resource capacity planning across ServiceNow delivery teams. Implement best-in-class project and portfolio management methodologies, tools, and metrics Operational Excellence Implement standardized project management methodologies (e.g., Agile, Hybrid, Waterfall) as appropriate. Drive continuous improvement in project delivery, reporting, and stakeholder engagement. Define and track More ❯
the operational, and strategic frameworks for the Divestment Company (Divest Co) and the Remaining Company (Remain Co). The role requires deep expertise in divestitures, business separation, and change management, with a proven track record in executing similar carve-out projects. This is expected to be a 6-9 month assignment with European Travel required as part of a … with strategic objectives and regulatory requirements. Operational Separation : Identify and delineate shared services, assets, processes, and systems between Divest Co and Remain Co to ensure operational independence post-divestiture. StakeholderManagement : Engage with internal and external stakeholders, including leadership teams, legal advisors, and third-party vendors, to ensure a seamless transition and clear communication throughout the project. Transition … Co, ensuring continuity of critical operations. Risk Assessment and Mitigation : Identify potential risks related to the carve-out, including legal, financial, and operational challenges, and develop mitigation strategies. Change Management : Support employees and leadership through the transition, including organizational design, workforce planning, and communication strategies. Project Management : Oversee the end-to-end carve-out process, ensuring timelines, budgets More ❯
and implementing data models and BI solutions to meet business needs Leading on student number intake and population modelling projects Developing impactful dashboards and reports for senior leadership Running stakeholder workshops and demonstrations to embed data-driven culture Supporting the migration of BI platforms and ensuring best practice in governance Deputising for senior leaders within the team when required … What we’re looking for: Strong experience with Microsoft SQL Server and Tableau (ideally Tableau Cloud) A track record of managing the full BI and Data Warehouse lifecycle Excellent stakeholdermanagement skills – able to influence at senior levels Strong problem-solving, communication, and organisational abilities Ability to work independently, balance competing priorities, and adapt in a fast-paced … Senior BI Analyst, Business Intelligence Analyst, Microsoft SQL Server, SQL Server BI, Tableau, Tableau Cloud, Tableau migration, Data Warehouse, Data Warehousing, Data Modelling, Dashboard development, BI solutions, BI lifecycle management, Data insights, Data-driven decision making, Stakeholder engagement, Forecasting, Population modelling, Higher Education analytics More ❯
envisioning and reshaping their future by embracing new possibilities ('do something new') or swiftly progressing their Salesforce journey ('do something now'). Key Responsibilities Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps. Partner with programme leads, business stakeholders, and Salesforce teams to drive engagement and alignment. Define and … and business units. Monitor adoption and business readiness through KPIs, surveys, and feedback loops, making adjustments as needed. Identify potential resistance and proactively manage challenges through coaching, workshops, and stakeholder engagement. Support leadership with change advocacy, building buy-in across executive and end-user communities. Collaborate with Salesforce admins, developers, and business analysts to ensure change requirements are embedded … into delivery. Champion a continuous improvement culture, ensuring Salesforce solutions are embedded and utilised effectively post-go-live. Required Skills & Experience Proven experience in change management within large-scale technology or CRM programmes (Salesforce experience strongly preferred). Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, or other relevant clouds). Strong understanding of organisational change methodologies More ❯
S4 change management consultant, back office functions We have a wonderful opportunity to join a very warm, talented, welcoming client team. As an S4 Business Change Manager , you will be responsible for driving change delivery across back-office enabling functions (HR, Finance, Procurement, Commercial) for our client. You will work as part of the Change Programme team, ensuring SAP … Proven experience in SAP across enabling functions (HR, Finance, Procurement, Commercial). Change Leadership: Strong ability to identify, articulate, and address change impacts across end-to-end business processes. Stakeholder Engagement: Exceptional relationship management, facilitation, and influencing skills. Delivery Mindset: Skilled at producing tangible change deliverables and driving outcomes. Structured & Strategic: Able to challenge existing approaches and influence … people-led change and enabling brilliant delivery. Hands-on, adaptable, and willing to roll sleeves up to get the job done. Experience Required 5–10 years of business change management experience. Must have: Hands-on SAP experience across back-office enabling functions (HR, Finance, Procurement, Commercial). Background in at least one core enabling function (e.g., HR, Finance, Procurement More ❯