Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting … the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham … and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to More ❯
Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and customers and is targeted with supporting … the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham … and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes within NEC. The successful candidate will show leadership qualities, ability to problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to More ❯
the planning, coordination, and execution of cutover activities for a major SAP transformation programme. This is a high-impact ole within a complex, multi-stream delivery environment, requiring strong stakeholdermanagement, meticulous planning, and deep hands-on experience with SAP deployment cycles. Key Responsibilities Lead end-to-end cutover planning, strategy, and execution across multiple SAP workstreams. Develop … and mitigate risk ahead of go-live. Manage cutover command centre activities during go-live, providing direction, oversight, and real-time issue resolution. Collaborate closely with Project Managers, Release Management, Basis, Data Migration, and Business Leads to ensure end-to-end alignment. Track and report cutover status, issues, and progress to programme leadership and key stakeholders. Drive post-cutover … least 3 full-cycle implementations in a Cutover Lead/Manager role. Strong understanding of SAP S/4HANA environments and migration approaches. Proven expertise in cutover planning, execution management, and cross-functional coordination. Experience working in large-scale, multi-vendor transformation programmes. Excellent communication, stakeholdermanagement, and leadership skills. Ability to operate under pressure, with a More ❯
Corsham, Wiltshire, United Kingdom Hybrid/Remote Options
Experis
for customers transitioning to MODCloud S. The Business Analyst will work closely with the Cloud Adoption Team and act as a key point of contact for requirements gathering and stakeholder engagement. Key Responsibilities: Customer Migration Support: Develop and implement onboarding processes to enable smooth customer migration to MODCloud S. Stakeholder Engagement: Lead interactions with stakeholders and customers to … capture business needs, problem statements, and cloud hosting goals. Manage customer backlog and deliver workflows to support readiness activities, including persona creation and learning pathways. StakeholderManagement: Build and maintain strategic relationships, resolve issues, and ensure clear communication with stakeholders. Continuous Improvement: Drive process analysis and optimisation of onboarding through lessons learned and best practices. Process & Methodology Leadership … and ensure alignment with platform services (e.g., VMs, Kubernetes, AI/ML). Skills & Experience: Proven experience as a Business Analyst in cloud adoption or digital transformation projects. Strong stakeholder engagement and management skills, including influencing and relationship building. Expertise in requirements gathering, analysis, and documentation, with ability to define repeatable patterns and templates. Familiarity with cloud technologies More ❯
alignment and client satisfaction. Skills, Experience & Qualification Requirements Must-haves: Substantial experience in pre-sales/solutions consulting/technical consulting roles, especially in the Financial Services or Wealth Management space. Strong technical background: experience with machine learning, LLMs and AI systems; understanding of data pipelines, integrations, APIs, security and compliance sensitive environments. Ability to design solutions vs just … leaders) as well as technical audiences. Experience leading or contributing in POCs, custom demos and pilot deployments. Deep understanding of regulatory and risk & compliance in financial services. Good project management and stakeholdermanagement skills: managing cross functional teams, setting expectations, handling ambiguity. Nice-to-haves: Prior experience in using or building AI Agents, generative models and NLP More ❯
PMO/Programme support: Provide project management support for technology delivery projects with a strong emphasis on stakeholder engagement and relationship management. The role requires balancing administrative project tasks with proactive communication and coordination across multiple stakeholders. Key Responsibilities: Support delivery of technology projects within agreed timelines and budgets. Manage and maintain stakeholder relationships across MOD and … with MOD processes and security requirements. Identify and mitigate risks and issues impacting delivery. Facilitate smooth handover and continuity during project transitions. Essential Skills & Experience: Proven experience in project management within technology-focused projects. Strong stakeholdermanagement and communication skills. Familiarity with MOD environments and governance processes. Ability to work under pressure and manage competing priorities. Current More ❯
swindon, wiltshire, south west england, united kingdom Hybrid/Remote Options
Humana
Become a part of our caring community and help us put health first The Director, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Become a part of our caring community and help us put health … first Humana's Product organization is seeking a Director of Product Management with deep knowledge of the Adobe Experience Platform (AEP) ecosystem. As a Director, you'll play a key role, responsible for defining and driving the product roadmap, aligning cross-functional teams, and delivering innovative customer data and experience solutions that power personalized, data-driven marketing across channels. … Monitor platform performance, user engagement, and data quality to inform future enhancements. Required Qualifications: Bachelor's degree in business, computer science, marketing, or related field. 8+ years of product management experience, with at least 3 years focused on customer data platforms, marketing automation platforms, enterprise digital platforms, or similar martech. Deep understanding of Adobe Experience Platform and its ecosystem More ❯
working with a leading Defence IT Consultancy who is seeking take on an experienced and driven Head of Sales to lead their commercial growth strategy. Sitting on the Senior Management Team, you will shape, grow and inspire the Sales function while playing a key role in the strategic direction of the business. This is a hands-on leadership role … care, interest and responsiveness to client needs. Carry out competitor analysis to help shape sales and marketing plans. Represent the company at networking events, conferences and exhibitions. Collaboration & Senior Management Responsibilities Work closely with SMT colleagues to support strategy development and delivery. Lead financial planning, budgeting and resource forecasting for your function. Support the Marketing team in achieving digital … A personable, approachable style with a professional but human touch Qualifications & Experience requirements: Essential: 10+ years in technology or consultancy sales, with at least 3 years in a senior management role Strong track record of meeting or exceeding sales targets Experience operating at C-suite or senior stakeholder level Proven negotiation and stakeholdermanagement skills Experience More ❯
Corsham, Wiltshire, England, United Kingdom Hybrid/Remote Options
Sanderson
teams. This is a hands-on role where you'll take ownership of the analysis process end-to-end-shaping projects, driving clarity, and ensuring successful adoption across multiple stakeholder groups. What You'll Do Lead business analysis across several initiatives covering onboarding, IDP integration, governance, and PAM discovery. Treat each onboarding as a mini-project - capture, validate, and … in technical discussions, ensuring that outcomes deliver real value. What You'll Bring Proven experience as a Business Analyst in consulting or client-facing environments . Strong communication and stakeholdermanagement skills - comfortable engaging with execs, delivery teams, and governance boards. Confidence in taking ownership of deliverables and outcomes, not just documentation. Experience in requirements gathering, analysis, and … process mapping (e.g. BPMN, Visio, Lucidchart, Miro). Workshop facilitation and problem-solving expertise. Familiarity with IT Service Management or governance frameworks (JSM/ITIL experience desirable). A curious mindset and ability to quickly grasp new technologies - exposure to Identity & Access Management is a plus. Excellent written and verbal communication skills with a structured, consultative approach. Nice More ❯
swindon, wiltshire, south west england, united kingdom
Openwork
include: Working closely with business stakeholders to understand the As-Is and their vision and goals. Defining Problem Statements and the benefit of fixing those problems Developing solution agnostic Stakeholder needs into structured outputs that enable the right solution to be found Options analysis to feed into recommendations for the Business Case Working with the Business Subject Matter Experts … for improvement and technological enhancement. Producing clear and detailed User Stories/Requirements to enable build, test and delivery. These will be supported by BA Tools and Techniques. Strong StakeholderManagement and the ability to undertake the right engagement at the right time to elicit the requirements and gain approval Facilitation of meetings and workshops Presenting findings to … Sponsor and Stakeholder groups Supporting build, test and business readiness through the lifecycle of the project Setting the approach and plan to Business Analysis work packages and leading junior BAs through the process Some data analysis and interpretation from various sources to support business requirements Identifying trends, patterns, and insights from complex data sets to inform technology solutions. Producing More ❯
and continuous improvement. Plan and control budgets, ensuring cost-effective use of resources without compromising quality. Coordinate with engineering, customer, and procurement teams to optimise maintenance scheduling, asset lifecycle management, and capital projects. Drive predictive and preventative maintenance programmes using data analytics and condition monitoring. Ensure compliance with all regulatory, health and safety, and company requirements. Establish and monitor … experience in network and asset management. Proven leadership experience managing multi-disciplinary technical teams. Strong background in maintenance strategy development for large-scale network assets. Excellent leadership, communication, and stakeholdermanagement skills. Data-driven approach with strong analytical and problem-solving abilities. Proficiency in CMMS, asset management, and data analytics tools. Financial acumen with experience managing budgets … and cost control. Ability to lead change and drive innovation in operational practices. Degree in Engineering, Asset Management, or related discipline. Membership of a relevant governing body (e.g. IET, IMechE, IEEE) and professional certifications (e.g. CMIOSH, IRCA, IAM) are highly desirable. More ❯
swindon, wiltshire, south west england, united kingdom
CARET
principles. Hands-on technical background with the ability to guide architectural and infrastructure decisions. Demonstrated success improving delivery speed, quality, and operational resilience at scale. Strong leadership, coaching, and stakeholdermanagement capabilities. Experience leading distributed teams across time zones, including outsourced partners. Familiarity with cloud-native platforms and services (e.g., AWS, Azure). Understanding of compliance frameworks (SOC More ❯
experience as a Scrum Master or Agile Delivery Lead in a secure or complex environment. Strong background in service delivery or operational support within IT or defence programmes. Excellent stakeholdermanagement and communication skills across technical and non-technical teams. Solid understanding of Agile frameworks (Scrum, Kanban) and DevOps principles. Familiarity with Jira, Confluence, and Agile reporting metrics. … SC clearance required Desirable: Experience working with Defence or other government departments. Knowledge of ITIL or service management best practices. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our More ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid/Remote Options
Anson Mccade
to analyse and interpret complex information, presenting insights clearly to technical and non-technical audiences. • Experience with data visualisation and analytical tools (e.g., PowerBI, Tableau, or QlikSense). • Strong stakeholdermanagement skills, with the ability to influence and build trusted relationships at all levels. • Experience working in Defence, Security, or Public Sector environments. • Excellent communication, collaboration, and problem More ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid/Remote Options
Sanderson Government and Defence
Develop and maintain security architecture frameworks aligned with business and IT strategies. Design secure network, application, and cloud architectures. Ensure integration of security controls across systems and platforms. Collaboration & Stakeholder Engagement Work closely with enterprise architects, infrastructure teams, and developers. Translate business requirements into secure technical solutions. Present security strategies and roadmaps to senior leadership. Skills and understanding Deep … military or law enforcement operational information technologies. Experienced with Cross Domain Security and Zero Trust architectures and Data Centric Security approaches including Identity Federation, Attribute-based Access Control, Key management and other related security solutions. Experienced with secure transactional or message distribution technologies. Strong communication and stakeholdermanagement skills. Further desireable skills include: Operational Product Experience, DevSecOps More ❯
days per week. Key responsibilities: Planning and coordination:?Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams. Change management:?Manage the lifecycle of all changes to IT services, ensuring they are implemented with minimum disruption. Operational readiness:?Ensure that new or changed services are ready for operation by confirming … the processes for service transition, release, and operational acceptance. Risk and performance evaluation:?Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholdermanagement:?Act as a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations. Essential Skills and Experience: ITIL More ❯
Corsham, Wiltshire, United Kingdom Hybrid/Remote Options
CBSbutler Holdings Limited trading as CBSbutler
background + Strong ITIL Key responsibilities Planning and coordination: Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams. Change management: Manage the lifecycle of all changes to IT services, ensuring they are implemented with minimum disruption. Operational readiness: Ensure that new or changed services are ready for operation by … the processes for service transition, release, and operational acceptance. Risk and performance evaluation: Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholdermanagement: Act as a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations. Essential Skills and Experience ITIL 3.0 More ❯
qualification. Knowledge of Army communication systems is desirable. Ability to manage complex transition activities in a secure environment. SC clearance is essential, with willingness to commence DV clearance. Excellent stakeholdermanagement and communication skills. This is an excellent chance to contribute to a high-profile project supporting national security. If you hold the necessary clearance and are ready More ❯
should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating the allocation … of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. More ❯
should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating the allocation … of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. More ❯
should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management:?Coordinating the allocation … of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting:?Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management:?Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. More ❯