Incident & Knowledge Analyst
- Location
- Inverness, Scotland, United Kingdom
About the job you’re consideringThe SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained, and shared … offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleCoordinate and support Incident Management and Knowledge Management processes across a multi-supplier service environment, ensuring effective incident resolution and the availability of accurate, reusable knowledge.Work closely with ...