2 of 2 Strategic Thinking Jobs in Brighton

ll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at … ll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic relationships with a small … handoffs to Support and Training teams, as needed Auditing customers' platform usage, presenting findings along with product updates and demos to drive best practise and feature adoption Holding regular strategic touchpoints, employing tactics such as business reviews, case studies, success stories and success planning to ensure customers achieve their desired outcomes Through those touchpoints, using questioning and listening skills More ❯

in how we deliver our brand and grow online. Reporting to the Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout More ❯