Head of eCommerce Customer Experience
- Hiring Organisation
- Central Employment
- Location
- Stockton-On-Tees, England, United Kingdom
seeking an experienced and commercially focused eCommerce Head of Customer Experience to lead and shape there end-to-end customer journey. This is a strategic leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce … experience across all touchpoints. Key Responsibilities · Develop and execute a company-wide Customer Experience strategy aligned to business objectives. · Present customer performance, insights and strategic recommendations directly to the Board. · Champion a customer-first culture across all departments. · Lead the evolution of customer service into a proactive customer experience ...