2 of 2 Sumo Logic Jobs in the North East

Remote Senior Customer Support Specialist

Hiring Organisation
Olo
Location
Redcar and cleveland, United Kingdom
customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred. Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues. Working knowledge of customer support ticketing systems (e.g., Zendesk ...

Site Reliability Engineer

Location
Newcastle upon Tyne, England, United Kingdom
infrastructure as code (IaC) using Terraform to ensure reliable and scalable cloud environments. Implement and enhance observability solutions using tools like New Relic, DataDog, Sumologic and Splunk for monitoring, logging, and alerting. Perform code deployments and manage CI/CD pipelines using Jenkins, Github, and related tooling to ensure smooth … Azure DevOps, Jenkins, Argo CD, Helm, GitHub. Experience with monitoring tools and incident management processes like Prometheus, Grafana, New Relic, DataDog, Splunk, Cloudwatch, Sumologic etc. Extensive understanding of networking and security concepts. Bonus Points For Specialized SRE observability experience with New Relic or DataDog. Familiarity with OpenTelemetry, AIOps, MLOps ...