4 of 4 Supplier Management Jobs in Newcastle upon Tyne

JOB DETAILS Job Title: UKI Technology Services - UK North Associate Management Lead - 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams) to support employees in the Newcastle office … organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and customer satisfaction ratings. Engage … with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer satisfaction improvement process and drive through More ❯

Do you have strong communication skills? Are you confident providing clear, precise advice to stakeholders? Then consider the role of Security & Incident Management Executive at Reed in Partnership! You must be based in the NorthEast for this position. This role requires you to travel, therefore you must have a valid UK driving license and access to your own vehicle … What is the role about? The Security & Incident Management Executive, reporting to the Deputy Head of IT & Security, support with all aspects of IT and security across the contract, comprising physical & information security, including: Act as a Security & Incident Management Executive (SIME) supporting the day-to-day SIM Team operations including Helpdesk duties, fraud packs and supporting the … audit and visit schedule. Act as helpdesk support to frontline test centre staff to resolve and monitor security & operational incidents. Assisting with administrating the fraud management process, assisting with managing fraud trackers, and reporting, remedial training and actions. Creating fraud incident packs & work with frontline staff to gather evidence to support fraud pack assembly, processing and delivery to the More ❯

Manager in UK Government or public sector programmes. Active SC Clearance (mandatory). Strong background in Agile delivery, with experience in Scrum, Kanban, or scaled Agile frameworks. Excellent stakeholder management, influencing, and negotiation skills. Proven ability to manage risks, issues, and dependencies in complex environments. Experience in leading multidisciplinary teams including developers, BAs, testers, and UX professionals. Strong understanding … standards and agile governance. Desirable Skills Experience of delivering large-scale digital transformation initiatives. Familiarity with DevOps, CI/CD pipelines, or modern delivery practices. Knowledge of budgeting, financial management, and commercial supplier management within government contexts. Experience with project management tools such as JIRA, Confluence, or similar. More ❯

for process and service enhancements, driving cost savings and efficiency improvements. Manage customer satisfaction programs, analyze feedback, and implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of … help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and develop a team of technology support professionals to achieve high performance and engagement. Conduct regular one-to-ones, performance reviews, and coaching sessions to build capability … manage and prioritize team workloads to ensure delivery excellence across multiple projects and stakeholders. Requirements Proven experience in IT service delivery or technology support management. Strong leadership and people management skills with a track record of building high-performing teams. Excellent communication and stakeholder management skills. Demonstrated ability to manage suppliers and third-party relationships. Experience with continuous More ❯