Group IT Manager
- Location
- Watford, England, United Kingdom
service performance - Take ownership of day-to-day IT service performance across Splendid, ensuring services consistently meet agreed service levels and business expectations. Lead supplier performance - Govern the performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate … service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate service reviews and cross-supplier escalations, ensuring major incidents and recurring problems are addressed quickly and effectively. Create clear ownership - Maintain clear service ...