19 of 19 Support Analyst Jobs in the East Midlands

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and … takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

Role: Business Systems (ERP) Support Analyst Location: Lincolnshire (Hybrid, minimum of 3 days a week on site) Salary: £35,000 per annum + annual bonus Hours: Monday to Friday, 8:30 AM - 5:00 PM Benefits: Annual bonus, private medical insurance, company pension, free on-site lunches, free parking, company events, sick pay Picture yourself working with a … global manufacturing group, a company with 13 UK sites that's passionate about sustainability and always pushing the boundaries of technology. As a Business Systems (ERP) Support Analyst, you'll be at the heart of their operations, helping teams across finance, manufacturing, and more do their best work. Based in Lincolnshire, you'll have the flexibility to work … colleagues by travelling between sites. You'll join a small, supportive IT team led by a manager who truly cares about helping people grow. Working alongside a skilled Business Analyst with deep technical expertise, a couple of skilled IT technicians, and a Power Platform specialist, you'll be part of a group that values collaboration and trusts each other More ❯

Junior IT Support Analyst/Entry Level IT Engineer, £140 per day inside IR35 1-3 months rolling contract, Derby Bench IT require a Junior IT Support Analyst to join a large organisation starting ASAP working onsite full time in Derby is mandatory. This position would be ideal for an individual who is looking to start … IT or has some experience which they are looking to build upon and learn. The successful candidate should have the skills and experience included below; Some experience in IT support or relevant internship. Associate's degree in IT, Computer Science, or related field; or equivalent experience. Respond to IT service desk tickets. Assist users via phone, email, or in … person. Set up and maintain computers and peripherals. Manage user accounts and passwords. Support software installations and updates. Ability to troubleshoot technical issues. Good communication skills. Strong problem-solving skills. Ability to work independently and in a team. Junior IT Support Analyst/Entry Level IT Engineer, £140 per day inside IR35 1-3 months rolling contract More ❯

IT Support Analyst – Entry-Level | £30K | On-Site (Hinckley, Midlands) | Permanent Looking to take the next step in your IT career? We’re looking for a dynamic and eager-to-learn IT Support Analyst to join the team at a fast-growing print and decoration business based in Hinckley , operating one of the UK’s most … a junior-level role , ideal for someone for whom this would be their second or third professional experience, someone eager to grow quickly and gain broad exposure across both support and project-based work. The team is looking for someone who’s interested in a long-term opportunity, and candidates who are available to start soon may be given … and confidently. You want more than a service desk job - you’re looking to get involved in exciting IT projects too. What You’ll Do Provide first-line IT support to users Manage user accounts, equipment setups, and basic troubleshooting (PCs, printers, networks, etc.) Work on a broad range of IT initiatives - not just tickets Liaise with third-party More ❯

2nd/3rd Line Application Support Analyst - Leicester Salary £45,000 Location : Leicester (3 days a week in office) About the Role We're looking for an experienced and technically confident 2nd/3rd Line Application Support Analyst to support a suite of critical legacy business applications. In this role, you'll play a key … deep into long-standing applications that remain essential to business operations. With progressional pathway to lead/management of the team. Key Responsibilities Provide advanced 2nd and 3rd line support for a portfolio of legacy and core business applications. Troubleshoot and resolve complex incidents, performance issues, and data-related problems. Write and optimise SQL queries to support investigations … reporting, and data integrity checks. Collaborate with internal teams and third-party vendors to manage application bugs, patches, and upgrades. Maintain application documentation, support runbooks, and knowledge base articles. Support data extracts, integrations, and application configuration where required. Assist with planning and executing the decommissioning or migration of legacy systems. Participate in change management and release processes to More ❯

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln. The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by … the prospect of working with their business. The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. … Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures More ❯

Commercial Support Analyst Inspire Resourcing are recruiting for a Commercial Support Analyst on behalf of our client in Chesterfield. This is a fantastic opportunity to join a growing, international business with scope to develop your career. Duties: Maintenance of Pricing in ERP System Work through specific quotes, tenders and projects for the UK, Europe and MEAAP … to ensure the business meets the margin expectations required. Proving support on margin analysis on new introductions as well as post launch analysis. Responsible for claim backs, distributor and end user price files, National account sales figure, tenders and incentives. Margin Analysis - Providing information back to the business on margin performance by customer and product, highlighting any movements with … reasons. Identify and comment on trends and results. Preparing statistics on margin, competitors pricing etc. to support the Product Team as well as Directors Prepare claim backs from customers for Finance. Prepare price lists for the business. Requirements: Previous experience in an analytical role Experience with MS Excel £28k - £34k DOE Inspire Resourcing Ltd Commercial Division also has roles More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring … achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging … hybrid role and working on a shift rotation. You will work 14 out of 28 days and any evening shifts would be WFH. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will … achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with specialist support teams for resolution. The Requirements Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure More ❯

D365 Business Central Support Analyst Hybrid £50k - £70k We're partnered with a large UK manufacturer who are on a mission to transform their expansive ERP landscape onto Dynamics Business Central. As a D365 Business Central Support Analyst, you’ll play a key role in enhancing the system and streamlining business processes, particularly within manufacturing operations. … a company that values innovation, collaboration, and continuous improvement. You'll be responsible for analysing and improving manufacturing business processes, gathering functional requirements as well as providing training and support to users. You will also be troubleshooting system issues, promoting best practices, and data analysis for reporting. Previous Experience Required: Strong understanding of manufacturing business processes. Experience supporting and More ❯

ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site/remainder WFH) Salary: 35,000 to 45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep … our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP/30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive … customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation More ❯

ERP & IT Systems Support Engineer Location: Northampton Hours: Hybrid (1-3 days on-site/remainder WFH) Salary: £35,000 to £45,000 plus private HC Type: Full-time, Permanent Join a leading multi-site FMCG business where tech and operations work hand in hand. We're looking for an ERP & IT Systems Support Analyst to keep … our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries , playing a key role in day-to-day operations and supporting wider improvement projects. Roughly 7 0% ERP/30% IT , this is a hands-on role for someone with solid systems knowledge and a proactive … customer-focused mindset . What You'll Be Doing: 1st and 2nd line support for our QAD ERP system and EDI integrations Troubleshooting issues and working with external providers to resolve them User onboarding , desktop setups, and hardware maintenance Supporting Microsoft 365, Active Directory , and basic Azure admin tasks Assisting with IT and ERP projects - testing, rollout, and documentation More ❯

First Line Support £24,000 (hybrid after probation) The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities. The Role: As … a first line support analyst, you will be speaking directly with customers, logging their issues, and managing tickets relating to their problems. You will handle cases yourself where possible or escalate them to the wider team when necessary. This is a fantastic chance to gain hands-on experience, develop your technical and communication skills, and build a strong … within the team, offering a clear and rewarding career pathway with plenty of learning opportunities. Your Responsibilities Act as the first point of contact for customers, providing first line support for application issues. Communicate professionally with customers to understand and document their technical problems. Log, manage, and update support tickets accurately using the company's helpdesk system. Troubleshoot More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯

Senior Applications Analyst - Loughborough (Hybrid) £40,000 - £50,000 Role: We're seeking a Senior Applications Analyst to lead the support, development, and optimisation our client's organisation's critical application and infrastructure estate. You'll take ownership of complex systems, drive key upgrade projects, and play a pivotal role in service improvement ensuring that the systems … You'll be a trusted technical advisor, collaborating closely with IT leadership and business stakeholders. Key Responsibilities: Act as SME for application services, delivering advanced 2nd/3rd line support across Windows Server, business systems, and cloud platforms (Azure/365). Lead and deliver major software upgrades, system integrations and migration, working with project teams and senior stakeholders. … maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior users, suppliers, and third parties to resolve incidents and deliver service improvements. Mentor and support junior analysts, sharing knowledge and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd More ❯

IT Support Engineer required by my leading client based nr Nottingham Role: Delivering professional and friendly IT support (in-person and remote) Troubleshooting hardware, software, and network issues Installing and configuring desktops, servers, and associated software Maintaining and improving IT infrastructure Performing proactive server and desktop maintenance Researching and implementing new technologies Handling complex technical issues and escalations … Creating support documentation and training users Supporting the overall IT systems' day-to-day operations You Degree, further education, or equivalent hands-on experience in Computing Strong knowledge of: Windows 11 & Windows Server (2016/2019/2022) Active Directory & Group Policy Wired/wireless networking & TCP/IP Microsoft 365 & Exchange Admin Azure IPVPN This is an excellent More ❯

My client are a IT Consultancy specialising in all things IT Support! They are currently recruiting for a Security Cleared First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide … technical support and service delivery to our customers. SC Clearance is required for this position, Onsite- Nottingham 3 months + £17.87 per hour (via umbrella) Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯

Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users. Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers … operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting … site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required. Nottinghamshire (2 sites) Leicestershire (2 sites) West Midlands (1 site) Worcestershire (1 site) Some very occasioanl travel to Lincolnshire (1 site) Fuel is covered and some of More ❯

Our client, a global power distribution company, is currently seeking an experienced IT Analyst for a contract position. This role involves supporting a number of sites based in the midlands and north midlands, providing crucial technical assistance to both local and remote users. Key Responsibilities: Deploying, configuring, and supporting end-user hardware such as PCs, laptops, mobile devices, printers … operating systems and productivity software. Adhering to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to root cause analysis and long-term problem management. Acting as a key point of contact between IT and users, promoting … site 2-3 days of the week as a 'home base'. The other 2-3 days of the week you will travel to other sites to provide IT support where required. Nottinghamshire (2 sites) Leicestershire (2 sites) West Midlands (1 site) Worcestershire (1 site) Some very occasioanl travel to Lincolnshire (1 site) Fuel is covered and some of More ❯