6 of 6 Support Analyst Jobs in Edinburgh

IT Support Analyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s … play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing Providing first and second line support for desktops, laptops, mobile devices, and core business applications. Supporting Microsoft 365, Active Directory, and other enterprise platforms. Assisting with user onboarding, device deployment, and system configuration. Maintaining network … Delivering excellent customer service and clear communication across all levels of the business. What We’re Looking For We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further. Essential Skills: Strong troubleshooting skills More ❯

IT Support Analyst – IT MSP Full-time, Permanent Edinburgh Hybrid/Onsite (must be able to commute to Edinburgh regularly) £30,000 - £38,000 p.a starting salary Excellent benefits The Organisation This fantastic opportunity is with a highly reputable, award-winning managed service provider. They are a tier 1 Microsoft Partner with other key strategic partnerships. Market leading … training programme, high employee satisfaction, & a list of reliable, long-term clients that they are already engaged with. The Job & Skillset This position is hiring for an experienced IT support analyst or engineer, working across all levels of support, from Tier 1 to Tier 3. Wide variety of tasks & support needs, it is important that this More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. More ❯

IT Support/IT Service Desk Analyst will act as the first point of contact for IT support requests and incidents, providing effective and efficient technical assistance across the organisation. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Serve … as the initial point of contact for IT support requests and incidents. Prioritise, manage, and resolve Service Desk calls, escalating issues when necessary. Investigate and troubleshoot technical problems across various systems and devices. Communicate clearly with users at all levels, translating technical issues into plain language. Create and manage user accounts across multiple systems. Monitor and release quarantined emails … through mail-sweeping tools. Support the setup and maintenance of secure remote working environments. Develop and maintain accurate and up-to-date Service Desk documentation. Technologies and Tools Supported Dell laptops and Windows 11 Microsoft 365 Suite Two-Factor Authentication tools BigHand Digital Dictation iManage Work10 (Document Management System) iOS mobile devices Candidate Requirements A minimum of 12 months More ❯

Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth. Key Responsibilities Deliver exceptional 1st Line support by communicating clearly and accurately with staff. Set up computer hardware and install required software. Escalate support incidents when first-time fix is not possible within a reasonable time. Achieve agreed customer service … levels. Provide technical support and fault diagnosis. Communicate effectively with colleagues and external suppliers. Required Knowledge and Experience Excellent telephone manner and communication skills. Reliable, hardworking, and self-motivated. Organised with strong planning skills. Basic understanding of PC hardware and technology products. Proficient in Microsoft Windows and Microsoft Office. Confidence in diagnosing and resolving staff IT issues. More ❯