4 of 4 Support Analyst Jobs in Essex

Are you ready to kick-start your career in IT and customer support? Do you thrive on solving problems and helping people? If so, we have the perfect opportunity for you to join our dynamic team as a Support Analyst Apprentice! You’ll receive hands-on training … mentorship, and the chance to develop invaluable technical and communication skills. Role The role is responsible for the end-to-end management of support tickets raised by customers for products across the Oracle CX platform, working closely with all members of the Managed Services & Support team. This role … also includes the management of IT support tickets raised by the internal Enigen team. This will include communication with customers to obtain the necessary information to review and resolve tickets, configuration and development of customer environments, and escalation to the product vendor (Oracle) as necessary. Continual skill development is More ❯

Job Title: Business Systems Support Analyst Location: Remote (with occasional travel to Colchester) Salary: £26,000 - £28,000 per annum Benefits: 40 days holiday | Enhanced pension | Flexible remote working Cooper Lomaz is proud to be supporting a well-established organisation in the Colchester area in their search for … a Business Systems Support Analyst. Following team growth, this new role plays a vital part in bridging IT support and business systems analysis, ensuring smooth system functionality while delivering valuable insights through data. This is an excellent opportunity for someone with a strong technical support background and … an interest in data and systems, looking to take the next step in their IT career. Key Responsibilities: Deliver 1st and 2nd line support to users across business systems and applications Assist the wider IT team with technical queries and issue resolution Maintain accurate documentation on applications, support More ❯

and IT experience supporting multiple environments. You will be part of a close knit team working from our office near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver … exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure • Hyper-V • ESET antivirus • Datto • VoIP If you are looking to take the next step in your career at a supportive, fast paced managed service provider then apply today More ❯

and IT experience supporting multiple environments. You will be part of a close knit team working from our office near Braintree, responding to customer support enquiries by phone and email. Using the ticket system to keep on top of tickets, response and resolution SLA’s and ensure we deliver … exceptional support services. We predominantly use the following technologies • Microsoft Server 2016 and above • Microsoft 365 Cloud • Azure • Dell infrastructure • Hyper-V • ESET antivirus • Datto • VoIP If you are looking to take the next step in your career at a supportive, fast paced managed service provider then apply today More ❯