IT SupportAnalyst - Chelmsford IT SupportAnalyst with strong experience in a 1st/2nd line IT helpdesk or support role is required by a leading company in Chelmsford. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve … employee issues promptly and contribute to the team by providing an excellent IT support service. Also, there is scope to learn a lot of new technologies, as you will join a small team and be exposed to a lot of 2nd line projects. They are a really nice company, have won lots of awards for employee engagement, and this … is a great opportunity for somebody to advance their career. Experience required: 18+ months of experience in a similar IT support role, working on 1st & 2nd line IT support Microsoft 365 experience Experience with MDM (e.g. Intune, Autopilot) Experience supporting MS Office 365 & Windows 11 Excellent understanding of various systems and a passion for learning about new and More ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
to foster an environment where everyone can thrive. • Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations. We’re looking for a SupportAnalyst to join our Client Support team, working with global banking and insurance clients. This is a client facing role where you’ll investigate, resolve, and escalate … technical and business issues, while ensuring excellent customer satisfaction. What you’ll do: Provide first-line support for enterprise (re)insurance and treasury applications Investigate incidents, triage issues, and escalate where necessary Communicate clearly and professionally with clients and colleagues Collaborate with developers, engineers, and third-party vendors Contribute to knowledge sharing and continuous service improvement Analyse supportMore ❯
