2 of 2 Support Analyst Jobs in Guildford

Service Desk Analyst | Guildford | Onsite Salary: £32k - £37k I’m currently working with a well-established professional services organisation that’s looking to add an experienced Service Desk Analyst to their growing IT team. This is a great opportunity for someone with strong Microsoft support experience … Azure Virtual Desktop (AVD) • Exchange Online • Teams/SharePoint/OneDrive • ITSM platforms (ServiceNow, Halo, FreshService etc.) The Role: • Providing 1st & 2nd Line support • Troubleshooting across Microsoft environments • Supporting users in an ITIL-driven environment • Working closely with infrastructure teams and third parties • Contributing to process improvements and documentation ...

Overview We’re looking for a proactive and customer-focused IT Service Desk Analyst to join our Information Systems team. In this role, you’ll provide first-line technical support to internal users, ensuring a high level of service in line with established procedures and SLAs. Key Responsibilities … Desk system, including detailed notes of actions taken Perform initial troubleshooting and investigation using remote tools, resolving issues where possible or escalating when required Support users face-to-face with technical queries and provide effective solutions where possible Contribute to the development of standard operating procedures (SOPs) and “quick ...