2 Support Analyst Jobs in Hungerford

Working as an R&D Support Liaison you will be the link between the KCS Support Department and the KCS R&D Department, providing a two-way channel of communication, knowledge, information and support. Responsibilities will also extend to provide the same links for KCS, PSG and supporting … with critical Bugs and escalations, onboarding and upskilling R&D recruits and some QA Testing. This role will provide an early response back to Support with regards to Bugs and queries, enabling them to deliver a more timely and efficient service to the customer as well as supporting the … expected to undertake a wide range of activities and your responsibilities will include:Vetting Bugs logged on behalf of customers to ensure by KCS Support or KCS PSGApplying business knowledge to provide feedback that can be shared with customersSupport the K8 Delivery Managers with Bug management and communications outside more »

growing overseas sales. As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a global scale. The Commercial Software … Support Department assists customers with queries and problems relating to the KCS application software post-implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training. Key Responsibilities:Pro-actively taking ownership of a wide variety of calls … actions undertaken Regularly updating customers regarding the status of their callsEffectively handling complaints and call escalation requests from customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests etc.Assisting more »