1 of 1 Support Analyst Jobs in Rugeley

Risk Solved is a global SaaS platform that helps insurers, brokers, and MGA’s capture real-time risk data and deliver consistent, actionable insights. Based in Rugeley, Staffordshire, we support major insurance organisations worldwide through smart risk engineering solutions. We take pride in delivering a high-quality, responsive support service to our customers. Our team is at the … heart of that mission—offering expert guidance, managing projects, and ensuring users are trained and confident in using our software. About the Role We’re looking for a Junior Support Analyst to join our growing team. This is an ideal opportunity for someone with around 2 years’ experience in a similar role, or a recent graduate in Computer … Science or a related IT discipline. As part of our dynamic support team, you’ll work across four key areas: Respond to first-line application queries and issues Record and manage tickets via our helpdesk system Reproduce customer-reported issues in test environments Liaise with the development team when escalation is needed Track issues to resolution and ensure SLAs More ❯