1 of 1 Support Analyst Jobs in Salisbury

continuous improvement, and customer service. Operating across a hybrid and multi-site environment, the business is committed to investing in its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support … organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support … IT projects such as device refreshes and user training initiatives. What you'll need to succeed To be successful in this role, you'll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar More ❯