1 of 1 Support Analyst Jobs in Snodland

for troubleshooting and a customer-focused mindset? Do you have the expertise to manage IT incidents and service requests from initial contact to resolution? We are seeking an IT Support Analyst to join our team. In this pivotal role, you will be the first and second line of defence for our end-users, providing essential technical support … resolution or escalation as necessary. Troubleshoot and resolve hardware, software, and network issues for end users. Assist with new starter setups, including laptop configuration, software installation, and account provisioning. Support the maintenance of IT equipment, including laptops, peripherals, and docking stations. Maintain IT asset inventory keeping accurate records of IT assets Document troubleshooting steps and solutions in the ticketing … non-technical users. Ability to work independently and as part of a team. Good organisational skills with the ability to prioritise and multitask effectively. Proven experience in an IT support or help desk role. Hands-on experience with hardware troubleshooting and maintenance. Experience with ITSM systems (e.g., Jira Service Management). Experience with Active Directory and user account management. More ❯