3 of 3 Support Analyst Jobs in Warwickshire

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through … enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. … to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external) via telephone, email and webchat • Ensure that all support requests are recorded accurately and professionally on the Service now system so More ❯

Oracle HCM Support Analyst Job Description Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help … build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as … first line support for all HR System queries. This is a hybrid working role with occasional travel required to our HQ in Warwick. What you'll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with More ❯

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure … connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System … queries. This is a hybrid working role with occasional travel required to our HQ in Warwick. What you'll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues More ❯