12 of 12 Support Analyst Jobs in the West Midlands

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned with, delivering … exceptional enterprise-level technical support and services to key suppliers within the manufacturing industry. With passion and innovation at the core, they empower businesses to succeed through the delivery and support of bleeding-edge technology solutions. Benefits 25 days holiday 6% pension Excellent bonus scheme - uncapped for high achievers What’s required of the Support Engineer? We More ❯

Are you looking to kickstart or grow your career in technical support? This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, Technical Support, 1st Line Support, 2nd Line Support, Application Support or Customer Service. Technical Support Analyst Location … scheme - giving you an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable … are resolved efficiently and effectively. If you are passionate about delivering excellent customer service while expanding your technical expertise, we'd love to hear from you! You will; Provide support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA More ❯

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst you will work proactively with customers to support a range of issues and queries across … to queries that can range from technical advice to potential new user set up over the phone or via a ticketing system. You will be using multiple systems to support customers, therefore we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role Other key …/situations/tasks Quick learner, confident in ability to pick up new systems and tools Motivated by customer outcomes and providing a quality service If youre a Customer Support Analyst, looking to take your career to the next level and join a company who genuinely invest in their staff, look no further. Well known as an organisation More ❯

Software Support Analyst Application Deadline: 31 August 2025 Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Elizabeth Ambrose Description As a Software Support Analyst (internally known as Service Desk Analyst), you will be the first point of contact for all customers regarding software related issues. Requests will come through … enquiries must be logged on to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. … to improve the service provided to our customer base and ensure that at all times the company is represented as professional, courteous and helpful. Key Responsibilities • Provide 1st Line Support to all customers (both internal and external) via telephone, email and webchat • Ensure that all support requests are recorded accurately and professionally on the Service now system so More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power … Platform applications. You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment. … in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company’s sustainable growth strategy. Key Responsibilities: Dynamics and CRM Support Provide first and second line More ❯

Applications Support Analyst Salary Circa £43k Benefits include company pension scheme & private healthcare At Trent & Dove, we are driven to provide homes and services that transform homes, lives and communities. Technology and Data are at the heart of our strategies to deliver better services, improve efficiency, and empower our teams. Its an exciting time to join Trent & Dove … business processes and IT systems, and in particular business applications, data and workflows. As part of a small and developing team you will be confident to provide 2nd line support for business applications, resolving user issues and ensuring system availability. You will become a key link between end users, IT teams, and software vendors to ensure that applications meet … with a logical and analytical approach to problem-solving. Significant experience of supporting projects to implement/improve business applications Experience working with third-party suppliers to manage application support and development. Understanding of ITIL processes, including incident, problem and change management. Ability to work effectively with technical and non-technical stakeholders. Experience of working with project management methodologies More ❯

Oracle HCM Support Analyst Job Description Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help … build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as … first line support for all HR System queries. This is a hybrid working role with occasional travel required to our HQ in Warwick. What you’ll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with More ❯

Oracle HCM Support Analyst Job Description Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help … build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as … first line support for all HR System queries. This is a hybrid working role with occasional travel required to our HQ in Warwick. What you'll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with More ❯

Dynamics 365 Business Central Support Analyst Job Description I am actively seeking an enthusiastic support professional, with experience supporting Dynamics 365 Business Central, for a brilliant new role with multi-national end user. The role will involve the successful candidate playing a key part in the day to day support of a my clients D365 Business … Central system; collaborating in a small support team with great professional development prospects. If you have experience supporting D365 Business Central from either end user or partner perspective, and looking to build on your experience on fresh projects, this could be the role for you. The role is home based, with requirement for occasional travel to client site - once …/twice per month on average. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll out of new enhancements - monitoring UAT, providing adhoc user training Troubleshooting issues with 3rd party apps Skills & Qualifications More ❯

IT Support Hub Analyst Location: Solihull Officed based, permanent, offering up to 35k Key Responsibilities: Provide expert technical support for commissioning, maintenance, and reactive service of CCTV systems. Assist field technicians during installation and troubleshooting, in alignment with business strategies. Ensure full customer satisfaction through effective support processes, monitoring, and documentation. Download and share CCTV footage … for investigative purposes. Conduct remote diagnostics and CCTV health checks. Offer remote support to triage reactive call-outs. Resolve faults remotely wherever possible. What We’re Looking For: Strong technical knowledge in electronic security systems, particularly CCTV. Experience in remote diagnostics and technical support. Excellent problem-solving and communication skills. A proactive, customer-focused approach with high attention to More ❯

Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure … connected and protected 24/7. Reporting to the HR Systems Manager, you will actively support the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System … queries. This is a hybrid working role with occasional travel required to our HQ in Warwick. What you'll do: First line support, serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues More ❯