12 of 12 Support Analyst Jobs in the West Midlands

Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Job Purpose To provide first- and second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role … customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries ...

Line Support Analyst Solihull (Hybrid - 4/3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final … investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical ...

innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role, you will provide outstanding technical support and customer service to both customers … where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. Key Responsibilities Deliver exceptional customer support by identifying issues and providing effective solutions. Provide technical assistance to internal and external customers. Diagnose, troubleshoot, and resolve product-related issues. Reproduce ...

Greene King is seeking an Application Support Analyst to join a busy IT team supporting multiple systems across our pubs and brewing operations. You will provide 3rd/4th line support, act as an escalation point, and use SQL and coding skills to resolve issues and improve ...

handling multiple priorities at any given time, with the breadth of knowledge to drive technical improvements alongside the tenacity to undertake day to day support activities. Job Description Your role as Application Support Analyst Act as 3rd/4th Line Support for the Business … upgraded, patched, and maintained in a proactive and timely manner Be responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved Own root cause targeting for the team to minimise the volume of issues and improve the customer experience ...

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven … enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high ...

Senior Technical Support – Systems Analyst Birmingham , AL - Onsite Job ID: 37695 Posted: 2026-09-01 Employment Type: Direct Hire Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point … beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this ...

Location Coventry area - Office Based role Salary £45,000-£50,000 Summary We are looking for a Systems Support & EDI Analyst to join a growing business and play a key role in supporting business-critical systems, managing EDI integrations and ensuring the accuracy and integrity of data across … closely with IT, operations, external suppliers and trading partners to ensure systems, integrations and data flows operate effectively. You will provide day‐to‐day support across key business applications, investigating issues, carrying out root‐cause analysis and coordinating solutions. You will also take ownership of existing EDI integrations, helping ...

Location: Coventry area - Office Based role Salary: £45,000-£50,000 Summary: We are looking for a Systems Support & EDI Analyst to join a growing business and play a key role in supporting business-critical systems, managing EDI integrations and ensuring the accuracy and integrity of data across … closely with IT, operations, external suppliers and trading partners to ensure systems, integrations and data flows operate effectively. You will provide day-to-day support across key business applications, investigating issues, carrying out root-cause analysis and coordinating solutions. You will also take ownership of existing EDI integrations, helping ...

ITAC Solutions, LLC is seeking an IT support specialist to troubleshoot hardware, software, and network issues for internal users, while configuring and deploying computers, mobiles, and peripherals. You will manage tickets, document resolutions, and maintain knowledge resources in a collaborative team setting. You’ll escalate complex issues, track ...

businesses in the local area, employing over 300 employees across five sites. The Role We are looking for cover within our Technical function to support; services, legal and compliance. This role is on a 12-month fixed term contract, to cover maternity leave Main purposes of the role … dditional support with artwork checks, raw material specs, and customer specs - Assist with complaints, queries and other related customer issues - Responsible for the implementation, maintenance and management of the supplier approval system Specific Duties - Update product specifications and coordinate compliance data - Generating and maintaining internal specifications, customer specifications ...

Location: Coventry area - Office Based role Salary: £45,000-£50,000 Summary: We are looking for a Systems Support & EDI Analyst to join a growing business and play a key role in supporting business-critical systems, managing EDI integrations and ensuring the accuracy and integrity of data across ...