1 of 1 Support Analyst Jobs in Worcestershire

Our client, a forward-thinking financial services organisation, is expanding their internal IT operations team and looking for an experienced Senior IT Support Analyst to take ownership of frontline technical support. You'll be the go-to person for advanced technical issues, working closely with service desk colleagues … ticketing systems Managing user lifecycle operations such as onboarding/offboarding and access provisioning (SharePoint, Exchange, conditional access policies, etc.) Taking full ownership of support requests-seeing issues through to resolution with a proactive and service-focused mindset Monitoring performance against SLAs, aiming to resolve the majority of tickets … to the continuous improvement of processes and the service desk function Suggesting automation opportunities to streamline repetitive tasks The Ideal Fit: A skilled IT support professional with a minimum of 5 years' experience in a multi-platform technical support role Confident working across Windows and macOS environments, mobile More ❯

Keen to work in an autonomous support role and make a real impact on the support function? You'll join a multi-brand manufacturer seeking a proactive and solutions-focused Support Analyst. This role centres around Dynamics 365 Business Central and offers a rare opportunity to combine … support with ERP analysis and long-term progression into configuration, implementation or development. You’ll be part of a close-knit IT function that delivers exceptional service across a group of brands operating under a single ERP platform. With a high-performing helpdesk already in place, your focus will … be on owning support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You’ll also contribute to internal training initiatives, help streamline processes, and take part in project work as the business continues to modernise its ERP estate. Key More ❯