1 Support Engineer Jobs in Kensington and Chelsea

Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London Overview: A global broking organisation (supporting over 250 users in 14 countries) are currently looking for an experience Support Engineer. You will be joining its progressive IT team; working with experienced technical professionals, this role will involve … hands on technical exposure and interacting with users across the service desk function and support functions. Roles & Responsibilities: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking … and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT Management/External Vendors Providing desktop hardware and software support Updating Service Desk systems in accordance with internal procedures Skills & Experience: Solid experience working as a Support more »