Infrastructure Engineer & Support Specialist -Westerham, Kent We are seeking a proactive and skilled Infrastructure Engineer & Support Specialist to join our IT Department in Westerham, Kent . This crucial role supports the core IT infrastructure across our EMEAA regional locations, combining 1st/2nd Level Technical Support with hands-on responsibilities in the development, administration, and … delivery of key network and server projects . You will be vital in minimizing downtime, maintaining security, and supporting our business stakeholders in adopting new technologies. Role Title: Infrastructure Engineer & Support Specialist Location: Westerham, Kent Salary: £34,000 - £37,000 per annum Hours of Work: 37.5 hours per week Contract Type: Permanent, Full Time Reporting Into: Head of … for virtual machines and containers. Troubleshoot and resolve complex hardware and software infrastructure issues. Maintain system security and performance through regular patching and software updates. Strong knowledge and operational support for VLANs, Firewalls (Fortinet), Backup solutions, Print Servers, and Anti-virus systems. End-User & Technical Support Provide 1st and 2nd level technical support to end-users across More ❯
IT SupportEngineer - Orpington - On-site with occasional travel to customer sites - £28k - £35k FryerMiles are delighted to be working with an award winning, integrated solutions provider to assist with their recruitment of an On-site L1 & L2 Engineer. Specific responsibilities include: Support customers on-site via email, phone or ticketing system Overseeing technical support to … be resolved remotely Acting as the initial point of contact for diagnostics, incident logging and configurations Contributing to log all calls via a ticketing system Provide out-of-hours support on-site to customers as and when required Ability to create reports and document issues whilst escalating when required Liaising with senior teams for complex issues and learn the … troubleshooting steps for new users Allocate complex issues to the relevant teams Experience/Qualification: 1-2 years in a proven background in IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding in troubleshooting More ❯
supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT SupportEngineer to join the Helpdesk team. The Role As a 2nd Line IT SupportEngineer, you will play a key role in managing escalations from the … opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. … on experience with Microsoft Azure, Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and More ❯
