efficiency and scalability • Work closely with product managers, developers, and designers to support product development lifecycle • Be a key part of the architecture and strategic planning for the future SaaS solution. • Conduct market, competitor, and customer research to support strategic decision making • Develop and maintain data reports and dashboards for business performance monitoring • Assist in the creation of user stories More ❯
other teams, ensuring a thorough understanding of the issue. About You A good understanding of Microsoft SQL Proven experience in a technical support or similar role, preferably within aSaaS environment. Strong problem-solving skills with the ability to think analytically and troubleshoot complex issues. Excellent written and verbal communication skills, with the ability to convey technical information clearly and More ❯
Tunbridge Wells, Kent, England, United Kingdom Hybrid/Remote Options
Vermelo RPO
growth, researching markets, identifying prospects, and creating high-quality opportunities for future sales. This role is ideal for someone passionate about technology and eager to develop a career in SaaS business development. You don’t need to be a product expert; what matters most is your curiosity, drive, and ability to build genuine relationships with prospective customers. What You’ll More ❯
service procedures and SLA’s. Arrange for and work with external 3rd party technical support where problems cannot be resolved internally. Demonstrate and apply knowledge and experience with IT SaaS infrastructure and security systems. Be available for ticket escalation and resolution. Resolve complex hardware/software tickets. Required Skills Full clean driving license Ability to work in a corporate environment More ❯
who enjoys mastering new tools and features. Able to manage multiple enquiries while working collaboratively with internal teams. Requirements: Minimum 2 years of experience in customer service, ideally supporting SaaS or software products Strong understanding of how software works and interacts with user environments Experience supporting software products, SaaS tools, or similar customer-facing tech Basic knowledge of IT networking More ❯
sevenoaks, south east england, united kingdom Hybrid/Remote Options
Software Works for You Ltd
Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly, solution-focused experience. This role is … is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's leading SaaS platform for Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the … make responses faster and more consistent. Experience Required: To be successful in this role, you'll need: 2–5 years experience in customer service or customer support (software/SaaS experience ideal). Confidence handling customer queries across phone, email, and chat. Ability to explain technical steps in a simple, friendly, and clear way. Strong problem-solving skills — you enjoy More ❯
My client is a fast-growing SaaS innovator based in Canterbury delivering cutting-edge solutions that transform how businesses operate. With a dynamic, collaborative culture and ambitious growth plans, they are seeking a skilled Accountant to help drive financial excellence. This is your chance to be part of a pioneering team shaping the future of technology They are looking for More ❯
