5 of 5 Support Engineer Jobs in Southampton

We promote from within, recognize achievements, and provide benefits focused on your well-being. Visit us at What's the role? The EU Application Support Engineer reports to the CS Applications Support team and is responsible for supporting client service applications primarily for the European user base … with support extending to the global group when needed. This role provides 1st and 2nd level support for various applications to internal and external customers, ensuring application availability and performance aligned with business needs. What you'll be doing Provide excellent client service in line with Gen II More ❯

smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within our IT department for an IT Support Engineer to join us and be based out of our operation in Southampton. Reporting to the UK IT Service Delivery Team Manager, our … ideal candidate will support in running the 24/7 Office Automation support of DP World UK Terminals. They will assist DP World UK employees with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Location: Southampton Working Hours … call closures to aid future cases. Install software on desktops, laptops, VMTs, printers and more. Prepare new equipment using Standard Operating Environment (SOE) images. Support both corporate and personal mobile devices. Monitor and maintain backup and restore procedures. Continuously upskill staff on standard hardware and software, with a focus More ❯

operation and integration with other business systems. You will work closely with various departments, including business stakeholders, portfolio management, and peer technology teams, to support and enhance the use of the Fenergo platform across the organization. Primary Responsibilities: Manage and support the Fenergo application, ensuring it meets business … requirements and operates efficiently. Support the design, development, and implementation of Data Management strategies for Fenergo. Provide ongoing system administration, troubleshooting, and issue resolution. Conduct regular system maintenance, including updates, patches, and system health checks. Develop and maintain documentation related to system configurations, user guides, and troubleshooting procedures. Support integration efforts between Fenergo and other enterprise applications, ensuring data accuracy and consistency across systems. Support testing of new features and enhancements, ensuring minimal disruption to daily operations. Identify opportunities for process improvements and automation within the Fenergo platform and collaborate with stakeholders to implement solutions. Assist in More ❯

the successful candidate must be within commuting distance to our Southampton office. How will you make an impact? Provide 2nd/3rd line engineering support to the product. Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud. Working closely with the development team to ensure … a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important. Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential. Previous experience within … an application, software or product support role is desirable. Working knowledge of Windows server and client technology, ideally supporting web applications and services. Experience with web applications and configuration management. Efficient, effective and respectful communication skills both with customers and within internal departments. Including: Excellent written and spoken English. More ❯

our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. … any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that all … from time to time. Have you got what it takes? 5+ years' work experience in a technical customer service role, preferably in a technical support capacity. Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such More ❯