deeply inclusive workplace. We encourage people from all backgrounds to apply to ourpositions.Learn more about us here . Reporting to the Senior IT Manager, the Junior Onsite IT Desktop SupportEngineer is responsible for the maintenance of the IT Service Desk; resolving issues, fixing faults, documenting calls, prioritizing as required, and escalating necessary calls to third line, to … ultimately oversee the successful and expedient resolution of all calls. The Onsite Desktop SupportEngineer will have excellent interpersonal skills and an organized approach, with the ability to adapt and respond to ad-hoc queries in a timely manner. You will be based in St Ives Cambridgeshire working 5 days a week onsite, (with a min of … office, 5 days is strongly preferred), to give a talent the job to learn and develop an IT career. In this role, a typical day will look like: Technical Support & Troubleshooting : Diagnose, troubleshoot, and repair hardware/software issues on computers, laptops, peripherals, and networks—both onsite and remotely. Escalate complex problems when necessary. System Maintenance & Deployment : Build and More ❯
1st line supportengineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day … variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
1st line supportengineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to … variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same. The role's main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working More ❯
A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal … variety. We value clear, friendly communication, and a willingness to adapt – because no two clients or days are ever quite the same. The role’s main responsibilities:- Providing technical support via telephone and use of remote control software, with occasional site visits Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring … progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working More ❯
1st line supportengineer Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to More ❯
1st line supportengineer Apply fast, check the full description by scrolling below to find out the full requirements for this role. Location: St Ives, Cambridgeshire Permanent role Standard office hours A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If More ❯
