4 of 4 Support Engineer Jobs in Swindon

Support Engineer (Schools/Education) £28,000 - £32,000 (£35k OTE) + Company Bonus + Ongoing Progression + Door to Door + Paid Mileage + Unlimited Overtime + Mon-Fri + Tailored Training Swindon, Wiltshire Are you an IT Support Engineer or similar with Microsoft Intune … rewarding, mobile role where you will be paid mileage and door to door, covering the Education sector across regional patch, providing basic IT support whilst receiving training on more complex tasks? On offer is a great opportunity to develop your skillset as an IT Support Engineer ...

high-priority or complex technical issues. Ensure adherence to established Service Level Agreements (SLAs) and internal ticketing procedures. Service Desk Operations Oversee multi-channel support (phone, email, ticketing systems), ensuring accurate incident categorisation and tracking. Maintain alignment with IT service management best practices and ITIL guidelines. Conduct regular quality … assurance checks on support tickets and maintain standard knowledge base articles. Monitor system alerts and maintain strict adherence to organizational security policies and principles. Communication & Continuous Improvement Keep end-users informed on incident progress while maintaining high customer satisfaction standards. Generate detailed shift reports highlighting performance metrics, recurring trends ...

About the Client Our client is a highly respected, security-focused IT services organisation dedicated to providing robust infrastructure and technical support solutions across the UK. Known for maintaining exceptional operational standards and customer satisfaction, they offer an environment that values continuous learning, professional development, and adherence to industry … technical inquiries and incidents via telephone, email, and ticketing systems. Troubleshoot and resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams ...

About the Client Our client is a highly respected, security-focused IT services organisation dedicated to providing robust infrastructure and technical support solutions across the UK. Known for maintaining exceptional operational standards and customer satisfaction, they offer an environment that values continuous learning, professional development, and adherence to industry ...