2 Support Engineer Jobs in Wolverhampton

Role: Junior IT Support Engineer Location: Wolverhampton Salary: £18,000 - £20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and … guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: * Provide technical support to customers via phone, email, and live chat. * Troubleshoot and resolve IT-related problems. * Monitor and respond to customer inquiries and complaints. * Maintain customer records and update them … and suggestions for improving the customer experience. * Follow up with customers to ensure their satisfaction with our services. Required Skills: * Experience providing 1st Line Support * Active Directory & Group Policy * Office 365 - Admin portal * SharePoint * Knowledge of Windows Server 2012 & 2016 * Understanding of Hyper V & Citrix * Networking knowledge - Routers, Switches more »

Job summary This key position will provide support to the ICT Service Support team. Managing 2nd line incidents, services requests and project/deployment work. We are looking for a committed and professional candidate with a proven track record of high levels of performance and customer care in … desktop support. The successful candidate will have good understandings and experience of Service Desk protocols, desktop support, hardware rollout projects and be able to work towards performance targets and be able to accept action and resolve high profile escalations from all areas of the ICT estate. We are looking … focused technical, fault resolution to staff based at the PCT, within the RWH community, General practitioners and the acute trust (Newcross Hospital). The Support Technician is the 'visible face' of the IT department, with a day to day responsibility to provide first class support to users of more »