1 to 25 of 36 Support Engineer Jobs in the West Midlands

Design Engineering Support Engineer Location: Bedford Salary: £45,000 per year Hours: Monday Thursday, 9am 5.30pm. Fridays, 9am 3pm. Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit for an experienced Design Engineering Support Engineer to join their ever-expanding team. Responsibilities of the Design Engineering Support Engineer: Design support: Assist in the creation and modification of CAD models, drawings, BOMs, and technical documentation for new and existing products. Prototyping and testing: Support prototype builds, testing activities, and data collection to validate and refine product designs. Documentation management: Maintain accurate and up-to-date design documentation, ensuring compliance with internal standards and regulatory requirements. Cross … functional collaboration: Liaise with R&D, manufacturing, quality, and sourcing teams to gather requirements, resolve queries, and support project deliverables. Engineering change management: Assist in the preparation, tracking, and implementation of engineering change requests and documentation. Continuous improvement: Contribute to process improvements, cost reduction initiatives, and design optimisation activities. Issue tracking: Support the management of reported issues, quality More ❯

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT … infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as … Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket More ❯

3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do More ❯

Job Title: Technical Support Engineer Location: Tamworth Salary: 47,000 per annum Hours: 38 hours per week Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00) Friday: 08:00 - 13:00 (no lunch break) Company: A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert … pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving. Role Overview: The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production … with fault-finding, testing, and assembly issues, plus occasional quality auditing. Key Responsibilities: Provide pre- and post-sales technical support to customers, distributors, and agents Handle warranty issues, including customer returns and supplier liaison Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution Perform special testing of equipment and R&D profiles when required Cover More ❯

Support Engineer: Desktop, Windows 11, Windows 10, Migration, Refresh clinic Our Global Enterprise client is looking for a Support Engineer to carry out a Migration Setup. Start Date: Dec 2025 Duration: 45 days (initially) Pay Rate: £18.90 ph (PLEASE NOTE: Employer NI is paid for by the client) Total Daily Earnings: £21.46 ph (includes rolled up … holiday) IR35 Status: Inside Location: Hereford NOTE: Active SC Clearance is highly desirable. Responsibilities: Set-up Refresh Clinic. Move the required quantity of devices as instructed by the Contractor Engineer and Site Manager from the onsite storage location to the Refresh Clinic location. Login to any system as required via device(s) provided by the contractor's engineer … Site Manager and under their instructions Refresh laptops: Correctly update the Contractor's workflow management system at all relevant steps. Seek guidance as required from the Post Migration Technical Support Specialist and Site Manager. Assist in conducting manual stock checks daily and report findings to the Contractor Engineer and Site Manager. Assist in securing the devices in the More ❯

IT Support Engineer Location : Derby/Birmingham area Salary : £35,000 per annum Location : Hybrid (Remote and Office-based) Schedule : Monday to Friday About the Role: Our client is a UK-based company specialising in advanced energy solutions, is seeking a skilled IT Support Engineer. This role is perfect for those passionate about technology and sustainability, offering … Work: Contribute to a greener future by supporting advanced energy solutions. Key Responsibilities: - Microsoft Server Management: Maintain and optimise Microsoft Servers, ensuring seamless IT operations. - Cloud Solutions: Manage and support cloud platforms such as Google Drive and OneDrive. - Microsoft Office 365 Support: Provide comprehensive support for Office 365, addressing user issues and ensuring smooth functionality. - Client Interaction … Offer both remote and on-site support to clients in the Southampton and Derby/Birmingham areas. - Desktop support Skills and Experience Required: - Technical Expertise: Proficient in managing Microsoft Servers and providing IT support. - Cloud Proficiency: Experience with cloud solutions, particularly Google Drive and OneDrive. - Office 365 Knowledge: Strong understanding of Microsoft Office 365 and its applications. - Problem More ❯

showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer , you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers the perfect platform to develop your … to take your career to new heights. What You Will Do: - Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance. - Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience. - Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers. - Analyse … and troubleshoot software, hardware, and networking problems across a variety of systems. - Deliver training and onboarding support for users, empowering them to make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet. - Strong More ❯

showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a **Technical Support Engineer**, you'll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers the perfect platform to develop your … to take your career to new heights. What You Will Do: - Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance. - Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience. - Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers. - Analyse … and troubleshoot software, hardware, and networking problems across a variety of systems. - Deliver training and onboarding support for users, empowering them to make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring: - Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet. - Strong More ❯

Senior Support Engineer (Site Lead) Location: Birmingham (onsite 5 days per week) Type: Permanent Salary: Competitive VIQU has partnered with a prestigious global professional services organisation to recruit a Senior Support Engineer (Site Lead) for their Birmingham office. This hands-on role is ideal for an experienced IT professional looking to take ownership of onsite IT … operations, deliver high-quality user support, and drive service excellence across a fast-paced enterprise environment. Key Responsibilities • Provide high-quality 2nd line IT support to users onsite and remotely, ensuring timely resolution of incidents and requests • Act as the primary onsite IT contact, delivering a white-glove service and maintaining strong stakeholder relationships • Install, configure, and support end-user devices including laptops, desktops, printers, and mobile devices • Support and maintain applications such as Microsoft 365, Intune, and Windows 11 • Provide local AV and meeting room support, assisting during events where required • Collaborate with 3rd line and global IT teams to deliver upgrades, patching, and IT projects • Maintain accurate asset records, documentation, and knowledge base More ❯

Technical Support Engineer Office Based Role Commutable from Tamworth, Lichfield, Kingsbury, Warton, Dordon, Dosthill, Atherstone, Little Aston and Shenstone £47,000 +Mon-Thu (8pm-4.45pm) + Early Finish Fridays (1:00 pm) + Profit Share Bonus + Company Pension (4%) + 25 Days Holiday + Bank Holidays + Healthcare (after 2 years) + Full Product Training an Exciting … opportunity for a Technical Support Engineer to join a leading UK engineering manufacturer, providing professional technical support to customers and production teams across the UK and internationally. On offer is the chance to work for an industry-recognised organisation that designs and manufactures high-spec, precision-engineered systems used across multiple sectors including automotive, aerospace, and materials … you will report directly to the Senior Technical Manager. technically supporting customer installations, and resolving production issues involving PLC and HMI control systems. This position is ideal for an engineer with a strong electro-mechanical background who Enjoys delivering technical excellence in a fast-paced manufacturing environment. The Role: * Provide professional and timely pre-sales and post-sales technical More ❯

Infrastructure Support Engineer -SaaS/SQL - Birmingham Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week. Salary : £40,000 - £48,000 per annum We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. In this … role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations. Key Responsibilities Provide … support across desktop environments, Windows systems, databases, and hosted applications. Diagnose and optimise SQL performance issues Deliver high-quality professional services, including data migrations, system installations, and transfers. Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms. Future Responsibilities Own Azure environments and DevOps practices Act as primary point of contact More ❯

Infrastructure Support Engineer - 2nd Line/Azure/DevOps - Birmingham (Kings Norton) Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week. Salary : £35K - £45K DOE We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment. … In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations. Key … Responsibilities Provide support across desktop environments, Windows systems, databases, and hosted applications. Diagnose and optimise SQL performance issues Deliver high-quality professional services, including data migrations, system installations, and transfers. Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms. Future Responsibilities Own Azure environments and DevOps practices Act as primary point More ❯

Contract Opportunity: IT Support Engineer (1st-2nd Line) Location: Leamington Spa (5 days per week on-site) Start Date: Ideally between 3rd-10th November Rate: £ per day (Outside IR35) We're looking for a hands-on IT Support Engineer to join a growing organisation in Leamington Spa. This is a full-time, on-site contract role … the first point of contact for users, ensuring IT systems run smoothly and downtime is kept to a minimum. The role covers everything from hardware troubleshooting to basic server support and systems monitoring. Key Responsibilities- End-user support across desktops, laptops, printers, mobiles, and networks - Installing and configuring IT equipment Managing help desk tickets (low volume - <20/… servers, Microsoft 365, VMware, and Linux - Assisting with onboarding and user account setup - Monitoring systems and supporting building services (CCTV, heating, security) Essential Skills Microsoft 365 admin, Windows server support, and MS Office Basic networking knowledge (Wi-Fi, DHCP, DNS) PC hardware maintenance and troubleshooting Strong communication and a collaborative mindset Willingness to learn and grow in a dynamic More ❯

and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical … engineering industry. What You Will Do: - Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions. - Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non-conformities. - Conduct special testing of chambers, including research and development … profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents. What You Will Bring More ❯

Infrastructure Support Engineer -SaaS/SQL - Birmingham Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week. Salary : £40,000 - £48,000 per annum We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment click apply More ❯

Junior Cloud Infrastructure Support Engineer Junior Cloud Engineer providing 1st and 2nd line cloud support to join an amazing MSP working with end clients supporting cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Would suit someone from an IT Support, Infrastructure, or cloud-focused role either having … solutions (blob/object storage, file shares), Identity and access management (IAM, Active Directory, Azure AD, etc.) You will act as an initial point of contact for cloud-related support requests via phone, email, chat, or ticketing systems. Providing First and Second Line Cloud Support, diagnose and resolve common issues related to cloud infrastructure, services, and connectivity, Incident … unresolved issues to senior engineers or relevant resolver groups while ensuring detailed documentation. Working in a small, cross functional teams to ensure the reliable and efficient delivery of cloud support services aligned with business needs and service level expectations. Act as an escalation point within the support framework troubleshooting and resolving complex incidents and service requests related to More ❯

Lead IT Support Engineer – Birmingham | Competitive Salary Global Law Firm | Hybrid, 3 Days In Office | White-Glove Environment A global law firm is looking for an experienced IT professional to be the onsite technical lead in their Birmingham office, providing hands-on support to around 80 users and remote support to a smaller Dublin team. This … is a highly visible, customer-focused role working in a modern Microsoft environment. The Role You’ll act as the key onsite IT contact, providing 2nd line support and ensuring all systems and devices run smoothly. You’ll work with regional IT teams in London and Dublin to resolve issues, implement updates, and support ongoing improvements across Windows … Intune, and Microsoft 365. Key Responsibilities Provide onsite IT support in Birmingham and remote support for Dublin. Deliver white-glove service to senior stakeholders and partners. Troubleshoot and resolve issues across Windows 11, Intune, M365, and iOS devices . Collaborate with 1st line and regional IT teams for escalations and projects. Support hardware upgrades, AV setups, and More ❯

Job summary The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware … for each and every one of our customers, each and every time. The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported … equipment throughout the Trust. The post holder will be a member of a team providing technical support to users of Innovates ICT services hardware and software. About us As a growing company, Innovate has a range of benefits and opportunities to enable individuals to grow and experience a range of new challenges. Innovate has a commitment to develop staff More ❯

d love to hear from you. Job Summary: Are you ready to take the next step in your IT career? We’re looking for a driven and enthusiastic Applications Support Engineer to join our dynamic Professional Services team. In this hybrid role, you’ll support a range of critical applications and infrastructure—both remotely and in the … a Midlands-based colleague with a passion for IT and a desire to grow their technical skills in a supportive, fast-moving environment. Whether you’re already in a support role or looking to move into a more IT-focused position, this role offers exposure to enterprise-grade systems and meaningful projects that make a real impact. Key Responsibilities … Provide technical support for core systems including Nedap, Milestone, Dell servers, networking infrastructure, and IT security tools. Deliver responsive, high-quality support to remote users and on-site teams across various operational environments. Troubleshoot system issues, identify root causes, and implement effective solutions to minimise downtime. Support system upgrades, configurations, and maintenance to ensure optimal performance and More ❯

d love to hear from you. Job Summary: Are you ready to take the next step in your IT career? We’re looking for a driven and enthusiastic Applications Support Engineer to join our dynamic Professional Services team. In this hybrid role, you’ll support a range of critical applications and infrastructure—both remotely and in the … a Midlands-based colleague with a passion for IT and a desire to grow their technical skills in a supportive, fast-moving environment. Whether you’re already in a support role or looking to move into a more IT-focused position, this role offers exposure to enterprise-grade systems and meaningful projects that make a real impact. Key Responsibilities … Provide technical support for core systems including Nedap, Milestone, Dell servers, networking infrastructure, and IT security tools. Deliver responsive, high-quality support to remote users and on-site teams across various operational environments. Troubleshoot system issues, identify root causes, and implement effective solutions to minimise downtime. Support system upgrades, configurations, and maintenance to ensure optimal performance and More ❯

2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You … will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated … P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone More ❯

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You … will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point of contact for escalated … P1) incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry … tracking of customer issues. Aim to exceed customer expectations by resolving issues promptly and professionally, fostering a positive experience that drives customer loyalty. Experience Required: Experience in a customer support or technical support role. Strong Excel user. Good analytical skills. Familiarity with IoT devices, sensors, and connectivity (WiFi, 4G/LTE, LoRaWAN) is advantageous. Flexibility to work weekends More ❯

Major Recruitment Oldbury are delighted to be recruiting for our locally based Halesowen client who are seeking a Trainee Technical Support Engineer to work on site at their Halesowen site. This is a very rare opportunity for a candidate looking to break in to the IT industry as no experience is necessary. Hours of work are Monday to … or equivalent) or an IT-related qualification (e.g., BTEC, NVQ, CompTIA A+) this is desirable but not essential. You will have a structured on boarding plan with dedicated mentor support and on-the-job training in troubleshooting, customer support, and product knowledge. Duties and tasks will include: Customer Support Provide technical support to customers both internal … progress and managing escalation and expectations. Technical Troubleshooting Learn to use diagnostic tools and remote access software to investigate faults. Assist in testing and configuring systems, applications, and equipment. Support the roll out of upgrades or new systems or applications Documentation & Knowledge Sharing Maintain accurate records of issues, resolutions, and system changes. Contribute to the internal knowledge base by More ❯

Schneider Electric is seeking a Support Engineer to join our Industry & Process AutomationSCADA Operational Support team. This role will be based mainly at our Coventry offices, although you will be expected to travel to customer sites, or one of our other Industry & Process Automation offices based in the UK. Our Industry & Process Automation team delivers solutions to … assurance and 28 days’ annual leave, plus Bank Holidays. There are also other flexible benefits available through our Thrive scheme. Key Responsibilities You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well … base articles to continually improve our service.• Proactive monitoring of Cloud based systems• Configuration of RTU/Outstations About You Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who More ❯