Hemel Hempstead, Hertfordshire, South East, United Kingdom
Henderson Scott
SupportManager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced SupportManager … This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our SupportManager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will include: Leading, mentoring, and developing a high-performing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience leading customer support or service delivery teams in a fast-paced, customer-focused environment. Strong background in ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯
ICT SupportManager - Watford, Hertfordshire - £48,000 + Pension + Parking This is an excellent role for an ICT SupportManager who is seeking a new role with a very successful and exciting organisation, there will be plenty of opportunity for progression in this role. Responsibilities Assisting with providing support for users based on-site … and at remote locations throughout the UK Managing busy helpdesk function and overseeing calls from users requiring IT support Solving problems at 'first call' where possible or co-ordinating engineering support for users Producing job sheets and allocating work to be completed to team of field based engineers Providing support for hardware, software, services, tablets, Androids and More ❯
Hemel Hempstead, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Octad Recruitment Ltd
This growing and successful Software Consultancy are looking for a SupportManager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate … technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical … and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Octad Recruitment Consultants (Octad Ltd )
This growing and successful Software Consultancy are looking for a SupportManager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate … technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical … and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Octad Recruitment Consultants (Octad Ltd )
This growing and successful Software Consultancy are looking for a SupportManager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate More ❯