17 of 17 Support Manager Jobs in London

Job Title: Digital Operations Manager/IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £60-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of … ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. … Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development More ❯

a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. Purpose As the Application Support Manager , you will be responsible for ensuring the stable and high-performing operation of applications across our Retail Technology business. This role plays a critical part in managing … support teams, refining support processes and tools, and driving service excellence for our SaaS offerings, in-house applications, and third-party systems. You will collaborate closely with stakeholders from TechOps, IT Service Desk, Engineering, and Business teams to ensure seamless service delivery. Additionally, you will contribute to the ongoing modernization of our technology stack, ensuring we continuously improve … and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents More ❯

a voice by building communities that laugh, think and act.Using all major platforms, we've rapidly risen to become one of the world's largest publishers. As our IT Support Manager, you'll be the driving force behind our IT support operations across our Manchester HQ and London office. You'll lead a small but mighty team … of IT Support Analysts, taking ownership of 1st, 2nd, and 3rd line support. Whether it's managing complex issues, maintaining security protocols, or making sure the tech setup runs smoothly for our senior leadership - this is a hands-on role with real impact. What You'll Be Doing Leading, mentoring, and developing a distributed team of IT Support Analysts. Overseeing the day-to-day support ops and ensuring high-quality issue resolution. Acting as the escalation point for anything from a locked-out account to complex networking issues. Rolling out and refining IT support processes and workflows. Owning IT support budget and asset lifecycle - from software licensing to hardware procurement. Championing IT security protocols More ❯

Job Description: Job Title: Technology Support Manager Corp Title: VP Location: MLFC At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to … Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Role Description: Overview: We're looking for a highly motivated and experienced Desktop Support Manager to lead our Trading and Non-Trading desktop support team in the UK. In this role, you'll be responsible for managing day to day team … dynamic environment, enjoys solving technical challenges, and is passionate about building a high-performing team. Responsibilities: Lead and develop your team: Manage, mentor, and motivate a team of desktop support technicians. Conduct performance reviews, provide regular feedback, and identify training and development opportunities for team members. Foster a collaborative and positive team environment that encourages learning and growth. Delegate More ❯

a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana landscape while … sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make a significant positive impact. What are we looking for? 7+ years of SAP Support leadership roles with minimum 2 full lifecycle of S/4Hana implementations. Strong knowledge of SAP Transport Management Proven experience in ITIL-based change, incident and Problem Management Solid … a professional manner. What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc. within self and team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance Management More ❯

and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs are: Experienced Manager of support teams, ideally in the front office. Basing decisions on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. … Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London offices and is key to supporting the growth and complexity of our business. This is a critical role in ensuring our clients receive first class technical … and application support. This team is the owner of many client interactions and impacts the success of relationships with both EMEA and global clients. The Support manager will work with Global and Regional Heads of Delivery peers across Operations, Support, and projects as well as Relationship management, and must ensure that incidents and support requests are More ❯

Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000About the companyOur client is a well-established Managed Service Provider based in Central London.Position Overview You'll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities Client Interaction: Engage … directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking … hardware-ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.Candidate Requirements Essential Skills and personal qualitiesCommunication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office More ❯

Co-founder and CEO of Reddit). If that sounds like something you'd like to be part of, read on The Role: We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. This role ensures smooth IT operations by addressing user issues, maintaining systems, and supporting daily … IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges. Responsibilities: User Support & IT Operations: Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools. Manage user accounts, device provisioning, and access controls across M365 and Google Workspace. Set … IT infrastructure, including switches, routers, firewalls, wireless access points, and VPN connections. Troubleshoot and resolve network connectivity issues and escalate to global teams or ISPs as needed. Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams. Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms. Manage software licensing, patching More ❯

Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central … quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries … Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on More ❯

scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. Key job responsibilities We're seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM's are trusted advisors who help some of the most iconic … term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You'll help craft and execute strategies to drive our customers' adoption and use of AWS services. As … a leader you will: - Manage and Grow a Business - You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers - Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer's business and support needs. More ❯

pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050. That's why we need a high-performing Learning Support Manager to join our team and support our teacher users. Requirements At Cadmus, we're doing a lot of great work to create a profound impact on … our world through the power of education. With Cadmus currently being used in 50+ countries, we're looking for an experienced Learning Support Manager who is passionate about teaching and learning and will onboard, nurture and grow relationships with new and existing teachers. Reporting to the Head of Learning, our Learning Support Manager will: Deliver high … and value-driven relationships both in-person and online. Design high-quality, scaffolded assessments to ensure our teacher users consistently deliver outstanding learning experiences to their students. Deliver exceptional support experiences for our teacher and student users by handling inbound support requests. Successfully manage multiple projects working end-to-end across our pilot and enterprise implementations. Professional Skills More ❯

Start Date: 07.01.2025 Join a pioneering team at a global technology leader developing cutting-edge mapping technologies used in mobile apps and AR products. As a Community Support Manager, you'll be the vital link between a diverse community of users and the internal development team, ensuring that feedback is heard and acted upon. Your insights will directly … experience. This is a unique opportunity to contribute directly to the development of technologies that are changing the way people interact with the world. Responsibilities: Provide timely and effective support to incoming requests from partners and users across multiple communication channels. Clearly communicate user feedback, issues, and opportunities to the internal development team. Categorize and track significant issues impacting … management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to ensure users have access to clear and timely information. Proactively identify opportunities to improve More ❯

scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. Key job responsibilities We're seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM's are trusted advisors who help some of the most iconic … term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You'll help craft and execute strategies to drive our customers' adoption and use of AWS services. As … a leader you will: - Manage and Grow a Business - You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers - Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer's business and support needs. More ❯

We are seeking a driven and detail-oriented DPM CR Support Manager to take ownership of global coordination and governance for rule management within the Charles River (CR) platform, supporting the Discretionary Portfolio Management (DPM) function. The successful candidate will be responsible for end-to-end rules oversight including new rule submissions, amendments, template management, and system-wide … operational efficiency. In this role, you will formalize and implement governance processes for rule creation and change, manage regular engagement with global stakeholders including CRRD and DPM Governance, and support the implementation and import of rules for CR SAAS PB. You will also serve as the global point of contact for DPM-related CR issues—logging, managing, and resolving … to DPM Global Governance for validation of accuracy and completeness. Participate in and contribute to weekly calls with CRRD to track, escalate, and resolve Charles River operational issues efficiently. Support CR SAAS PB rule implementations and imports. Log all CR-related incidents in the IT system and manage issues to resolution, including those related to PRT. Maintain a global More ❯

Group Distribution and Commercial Support Manager Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our … space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. We're on the lookout for a detail-driven, tech-savvy Commercial Support and Group Distribution Manager to join our central Commercial team. This is a key role that brings together commercial insight, channel expertise, and distribution know-how to help … between CRS, PMS and distribution channels Monitor pricing, availability and system messaging to ensure minimal downtime and errors Troubleshoot interface issues and act as a key liaison for technical support Own the accurate loading of rates and sales conditions across all systems Partner with Sales Support to ensure contracts are correctly distributed and applied Regularly audit rate configurations More ❯

engagement. The Capacity & Cost Management (C2M) team is critical to optimizing resource utilization and driving cost effectiveness for the TAP program. We are seeking a talented, data-driven Planning Support Manager to lead a team of data analysts. In this role, you will spearhead the development of capacity planning tools, reports, and analytics solutions that directly impact TAP … empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted More ❯

The National Gallery is searching for an experienced service desk manager to the lead the Service Desk function within the Information Systems (IS) Department. The IS Support Manager oversees daily operations ensuring high levels of customer satisfaction. In this role, you will be responsible for managing day-to-day operations but also for elevating the quality and … efficiency of technical support services provided. The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience. More ❯