15 of 15 Support Manager Jobs in London

Senior Premium Support Business Development Manager, ASEAN ES Job ID: Amazon Web Services Singapore Private Limited AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet … the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated … technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries. Enterprise customers rely on Support when running their business critical workloads on the AWS platform, and our technical account managers More ❯

Applications Support Manager ( North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability … through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations … Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a management or supervisory More ❯

Applications Support Manager ( North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability … through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations … Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a management or supervisory More ❯

Applications Support Manager ( North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability … through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations … Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a management or supervisory More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application Support Analysts and IT Operations team. This is a pivotal role responsible for maintaining exceptional service levels, overseeing client communications, and ensuring … smooth delivery of both support and operational functions. In this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

ICT Support Manager London, W2 £44,000 Pension As an ICT Support Manager is required to provide 1st and 2nd level support in a busy organisation with multiple users, good hardware and software knowledge is required. Some of your duties will include: Managing, organising and evaluating IT systems and electronic data operations Installing and configuring More ❯

Practice Support Manager - Leading Media & Entertainment Law Firm London Up to £65,000 Hybrid (3 days office/2 days remote) Join one of the UK's most respected names in Media & Entertainment law, as they continue their exciting growth journey. They're looking for a motivated, people-focused leader to manage a talented team of 27 PAs … and Administrative Assistants. This is your chance to step into a Practice Support Manager role at a prestigious firm - whether you're already managing a support team or ready for your next big career move. What you'll be doing: Leading and developing a high-performing team of PAs and Admin Assistants Working closely with the Director … of People & Culture, COO, and Innovation team Playing a key role in rolling out new technology, including cutting-edge AI legal software Managing performance and ensuring smooth, efficient support across the business What they're looking for: Strong legal sector experience (essential) Proven leadership or supervisory skills A confident, approachable style - able to guide and encourage Organised, proactive, and More ❯

Business Improvement The Resources and Business Improvement directorateis led by Dianne Tranmer. It is responsible for :People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the role Are you a confident, collaborative leader who thrives in a fast-paced environment? Were … looking for someone just like you to help lead our Executive Support Team, supporting senior leaders and setting the professional standard across the organisation. In this key role, youll: Lead and support a team of Executive Assistants, flexing resources and monitoring performance Build trusted relationships with senior leaders and provide expert oversight across complex remits Co-lead the … Executive Support function, driving consistency and innovation Contribute to strategic planning and lead transformational projects Deputise for the Head of Executive Support when needed This is a high-impact role at the heart of the organisation, perfect for someone who enjoys variety, challenge, and making a real difference. What your day will look like As Executive Support More ❯

A leading financial services organisation is on a mission to modernise its technology stack - and we're looking for an experienced Application Support Manager to lead this critical function. Based in London, this is a key leadership role within the Engineering and Technology team. You'll take ownership of core business applications - from SaaS to in-house systems … and ensure their performance, stability, and continuous improvement. What you'll be doing: Lead and develop a growing Application Support team Own the support lifecycle of critical business applications Manage major incidents (P1/P2) and drive root cause analysis Improve monitoring, observability, and performance metrics Collaborate with Dev, Infra, and IT Ops teams for seamless service Oversee … vendor relationships and third-party support Contribute to the transition to modern technologies (Azure, Docker, AKS) What we're looking for: Proven experience in Application Support leadership (preferably in regulated environments) Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.) Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights) Confident in incident More ❯

Business Improvement The Resources and Business Improvement directorateis led by Dianne Tranmer. It is responsible for:People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the role Are you a confident, collaborative leader who thrives in a fast-paced environment? We … re looking for someone just like you to help lead our Executive Support Team, supporting senior leaders and setting the professional standard across the organisation. In this key role, you'll: Lead and support a team of Executive Assistants, flexing resources and monitoring performance Build trusted relationships with senior leaders and provide expert oversight across complex remits Co … lead the Executive Support function, driving consistency and innovation Contribute to strategic planning and lead transformational projects Deputise for the Head of Executive Support when needed This is a high-impact role at the heart of the organisation, perfect for someone who enjoys variety, challenge, and making a real difference. What your day will look like As Executive More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure … our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team, setting clear expectations whilst fostering a positive, proactive culture. You'll act as the bridge between the support and project delivery teams, ensuring a smooth transition for … new projects and providing feedback for future improvements. Manage all support operations for our hosting and website SLA's, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the More ❯

Job Title: Production Support/Service Manager Location: Manchester Ideally but will consider Edinburgh| Global Banking Client Employment Type: Contract C9 level About the Role: We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring operational excellence … security compliance, and seamless incident and change management across complex, high-volume systems. Key Responsibilities: 3rd level expertise , providing strategic oversight and hands-on support across two major platforms: Payments and Franchises . Lead incident management and problem resolution , collaborating closely with DevOps and Engineering teams. Drive change management processes, ensuring minimal disruption and maximum efficiency. Champion security best … Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience: Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and Stream Sets Solid grasp of security principles , vulnerability management , and compliance frameworks . Experience working More ❯

Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central … quality support team. As experts on a wide number of issues, our Quality Review & Support team (QRST) within the Audit Quality Department (AQD) provides support to our client-facing specialists in audit/assurance. From performing independent quality reviews on a selection of our listed and PIE audits, to being on-hand to help with complex enquiries … Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a Senior Manager to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities More ❯

shape the work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging insights, you will ensure that our internal and external knowledge resources are … Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency, accuracy, and relevance across all knowledge materials Advance self-care solutions More ❯