3 of 3 Support Manager Jobs in the South West

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on … driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in … well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management More ❯

left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to … our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In … performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk More ❯

Job Title: Customer Support Team Manager Reporting to: Head of Customer Success Location: Bristol/UK (Remote-first with occasional travel) Job Purpose: Lead, manage and evolve the Customer Support function within the wider Customer Success team. About Us We're a leading SaaS provider in the Learning & Development (L&D) industry, supporting organisations worldwide in creating … experiences. With multiple products in our portfolio, we empower teams through technology that drives growth, engagement, and performance. As we grow, we're looking for a forward-thinking Customer Support Team Manager to lead our global support team of 10+ across the UK and North America. This is a unique opportunity to shape the future of our … support operations and ensure we continue to deliver outstanding experiences to our customers. The Role As Customer Support Team Manager , you'll be responsible for managing and evolving a multi-tiered, customer-centric support function across two time zones. You'll be a hands-on leader who thrives on empowering people, driving innovation, and using data More ❯