11 of 11 Support Manager Jobs in the Thames Valley

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising … workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes … Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You ll be the backbone of our support operation, overseeing helpdesk systems, optimising … workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. Below covers everything you need to know about what this opportunity entails, as well … as what is expected from applicants. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary Bonus Benefits … pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the More ❯

about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and … China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer Support More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! 2 days per month in Milton Keynes. This is a chance to run an ERP support team has a man manager for an ERP vendor. Ideally you will be a support manger for … Kerridge OGL Epicor IRIS OneAdvanced Infor Priority ERP Sage 200, Sage Intacct Sage X3 Business Central Orderwise Or other ERP solution You will need a strong background in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! 2 days per month in Milton Keynes. This is a chance to run an ERP support team has a man manager for an ERP vendor. Ideally you will be a support manger for … Kerridge OGL Epicor IRIS OneAdvanced Infor Priority ERP Sage 200, Sage Intacct Sage X3 Business Central Orderwise Or other ERP solution You will need a strong background in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And More ❯

Department: Customer Support Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

Overview Systems Support Manager Location: Newbury Competitive salary Churches Fire isa highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Systems Support Manager. Responsibilities Manage and … solely responsible for specialist software support (client facing portal, assessor application to conduct risk assessments), queries and issues for all internal staff and entire client base (existing and new business). Main contact for staff and clients for existing and new software packages. Manage and conduct existing/new client training sessions for the entire software package (client facing … database where required. Primary IT contact (hardware and software) for office-based staff, employed and associate assessors and clients. Manage escalated IT issues (infrastructure, hardware and software) with IT support company. Manage company software services out of hours as/when required - server reboot/maintenance. Manage IT equipment ordering process for all new starters (office and field based More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and driving service improvements. Lead continual service improvement (CSI) initiatives based on customer … lead customer facing initiatives across multiple geographies. Experience in delivery technical training and managing customer experience. Additional Notes Eligibility for UK or US security vetting Flexibility to travel and support customer requirements Stock Options Contributory Pension Scheme3% standard 25 days Annual Leave + Public Holidays Cycle-to-Work Scheme Car Scheme (Salary Sacrifice) Free On-Site Gym Employee Assistance More ❯