2 of 2 Support Manager Jobs in the Thames Valley

Technical Customer Support Manager required to join our clients growing team. You will provide leadership and technical support to our Customer Support Engineers, ensuring their products maintain high performance and quality standards. As Technical Customer Support Manager key responsibilities include: Lead & Develop: Manage and … coach a team of 6 Customer Support Engineers, guiding them to success while fostering a collaborative, high-performance culture. Solve & Innovate: Take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements. Customer Impact: Play a vital role in maintaining … provide critical technical support. Skills Required: Bachelors degree in physical sciences or engineering. At least 5 years of experience in field service or technical support, ideally with complex engineered products. Knowledge of mechanical, electronic, and optical systems, and experience with CRM systems. If you are enthusiastic about leading a More ❯

people we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! Job Description: We’re seeking an experienced Support Team Manager to lead and develop our customer support department. This role offers the opportunity to make a significant impact by implementing … your vision and strategies in a growing, dynamic environment. Key Responsibilities: Lead, coach and develop a team of support specialists, establishing clear performance metrics and career paths Design and implement support processes, tools and workflows to improve efficiency and customer satisfaction Analyse support data to identify trends … Product, Tech, Customer Solutions, Sales and other departments to advocate for customer needs and drive solutions Establish and monitor key performance indicators for the Support team Develop comprehensive training programs for new and existing team members Manage resource planning to ensure appropriate coverage across different channels (and time zones More ❯